Senior Manager, Voice Services - VoIP (Finance)

GTA is a leading independent provider of high-value engineering, technology and business consulting services to the telecommunications industry. The company is based in Reston, VA and has presence throughout the US and Internationally.

Minimum Qualification:

• Ensure the Voice Services Network platforms provide industry leading stability, reliability, high performance and security for our Voice environments.
• Provides management oversight of the day to engineering and operational activities of the Voice Operations department.
• Overseas the activities related to design, installation, provisioning and maintenances of all platforms associated with Voice Services to include: Feature Servers, Session Boarder Controllers, Media Gateways, LCR, Fraud Detection, Voice Mails and Unified communications.
• Leads researching and testing of present and future IP telephony services required to keep the company at the forefront of commercial and residential voice offering.
• Develops Key Performance Indicators (KPI) to measure network performance and reliability of Voice Services
• Plans and manages the department's strategic activities and timelines, coordinating with other department leaders as required.
• Maintain activities directly related to monitoring of Voice Network's availability and reliability such as System software, Certificates, Licenses, Hardware, Capacity and augmentation
• Perform additional duties as assigned.

Minimum Qualification

• Bachelor's Degree in Business or Engineering field, or equivalent experience preferred.
• Preferred minimum of six (6) years of PSTN, IMS or Voice Over IP practical experience preferred.
• Preferred minimum of six (6) years of strong management experience preferred.
• BroadSoft experience preferred.
• Strong debug and decipher knowledge of IP Telephony protocol (SIP/RTP/RTCP, MGCP/H.248, IP Routing, Security and QoS) to troubleshoot voice services delivered on all mediums are required.
• Understanding of how Enhanced 911 services are provided from the local exchange to PSAP is required.
• Knowledge of industry standards and the regulatory environment is required.
• Experience with Trunk Analytics, Fraud detection and LCR services is required.
• Strong attention to detail, time management, and follow through excellent teamwork and interpersonal skill required.

Locations: Ridgeland, MS | Birmingham, AL

Additional Position Requirements:

A background investigation and drug test is required.

Global Technology Associates, LLC (GTA) is an Equal Opportunity Employer M/F/D/V

All qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status and will not be discriminated against.