EMERGEORTHO, P.A.
Copy Of Care Coordinator (Healthcare)
Triages incoming telephone calls according to established policies and procedures
Schedules/reschedules appointments with physician for established patients
Prioritizes patient need based on collected information obtained through patient interview or physical examination
Instructs/directs patients in a timely manner according to established policies and protocols related to plan of care
Keeps an open line of professional communication with assigned staff and physicians regarding patient needs
Maintains a pleasant and cooperative demeanor while performing all duties
Ensures documentation in medical record accurately reflects communication and patient's plan of care
Telephones prescription requests to pharmacy per physician order; documents action in patient medical record
Performs patient education when appropriate including oral and written education related to diagnosis, procedures, and/or medications
Make changes in provider schedules as directed by physician or management
Provides feedback for development and updating of written policies, procedures and protocols in conjunction with the Clinical Manager and Team Lead
Assists with orientation for new staff and on-going training for department staff as directed by Clinical Manager and Team Lead
Maintains documentation of Triage statistics as directed by Clinical Manager
Interested and qualified candidates should contact Danielle Aldrich via email by the email link provided in this job posting. Please view our website at http://www.orthowilmington.com/home.