Arhaus
IT Network Operations Technician (Information Technology)
The IT Infrastructure team is responsible for the IT infrastructure of the business: LAN/WAN networking, servers, storage/SAN, phones (PSTN/VoIP), mobile devices, wireless, etc. This current opening is for an IT Operations Technician with a focus on supporting store IT systems. The IT Operations Technician will be responsible for the deployment and maintenance of complex solutions utilizing Microsoft and VMWare technologies.
The ideal candidate will have experience in virtualized environments supporting fast-paced business operations. Daily responsibilities will include resolving tickets escalated from Tier 1, deploying solutions designed by Senior IT Engineers, designing solutions and systems to meet business requirements, maintaining production and development business systems, and other duties as assigned. Other responsibilities include traveling to new store locations and installing IT equipment, producing and maintaining documentation, identifying potential improvements in business systems and processes, and learning systems you are not familiar with. 4-6 weeks of travel per year is expected.
The business operates 24x7x365, and participation in an on-call rotation will be required, as well as accepting escalated issues when not on call. A successful individual will be a motivated self-starter who can operate independently, must thrive in a team environment where communication is key, will seek to be continually improving, and will take personal value in the success of the business.
Required skills & experience:
Preferred Skills/Experience: