Crowley Personnel LLC
Digital Brokerage, Account Manager (Finance)
THE CROWLEY WAY : We believe in and celebrate the power of collaboration between people with diverse backgrounds and experiences who share their differences and are driven to achieve business and personal goals. We support the development of our high-performers and are committed to guiding them every step of the way.
SUMMARY: Responsible for developing brand awareness by interacting with new prospects and existing customers to build brand equity and increase market share by selling products and/or services.
GENERAL RESPONSIBILITIES: Identify new selling opportunities within the target industries. Maximize and manage the volume, revenue and margin in order to deliver profitable sales results. Communicate with customers through personal visits, phone calls and emails to discuss opportunities, concerns or corrective actions required. Anticipate customer requirements and ensure they are met in a professional and proactive manner while providing customer service that exceeds the customer's expectations. Reference resources to nurture relationships and deliver business results. Identify and evaluate trends in the industry, customer and/or territory base. Provide management with appropriate forecast of results and opportunities. Quickly resolve problems and develop action plans to prevent recurrence.
EDUCATION: Bachelor's degree in business or a related field; or equivalent combination of post high school education and experience.
EXPERIENCE: 3 - 5 years of account management experience in third party logistics services.
TECHNICAL PROFICIENCY: Proficient in Microsoft Office products, including Word, Access, Excel and CRM.
COMPETENCIES: Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships. Ability to evaluate process effectiveness and develop change or alternatives. Ability to prioritize, organize and perform multiple work assignments simultaneously. Ability to demonstrate effective customer services skills. Ability to utilize problem solving skills. Ability to perform accurately in a detail oriented environment. Skill in preparing clear and concise reports, correspondences, and other written materials. Ability to onboard new accounts while making the transition seem seamless to the customer. Ability to build relationships with current and new accounts while sharing previous experience and/or expertise to fellow co-workers and customers. Knowledgeable of industry-related issues in transportation, supply chain management and use of technology in logistics.