YMCA OF THE PIKES PEAK REGION INC.
Member Services Consultant (First & Main) (Project Management)
Must be 21 years or older
High School diploma or equivalent
Customer service and proven sales experience preferred
The ability to work well and effectively communicate with a diverse population in a wide variety of situations is required
Confidentiality and excellent organization skills are strongly emphasized
All YMCA staff positions require certification in CPR/AED-Professional Rescuer, First Aid and Oxygen Administration. Preferred candidates will have current certifications however training is available
KEY FOCUS AREAS:
Responsible for selling memberships and programs by proactively engaging in conversations on the benefits of YMCA memberships and programs.
Ensure that daily care of members is first priority; assist with front desk operations when applicable including scanning membership cards and greeting members
Collaborate with all center staff to ensure service excellence and timely follow up to all member questions and/or complaints.
Connecting members with members and staff
Accurately process new memberships and program registrations including cash transactions and maintenance of member records.
OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
The YMCA of the Pikes Peak Region is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Reasonable accommodations may be made to empower a qualified candidate with a disability to perform the essential functions of the job.
TARGET DATES FOR PROCESS:
Deadline for resumes/applications........(12/31/18)
Interviews anticipated by…………………....(01/07/19)
Decision anticipated by…………………….....(01/21/19)
Position start date………………………….......(01/28/19)