Silicon Valley Bank
ITIL Problem Management Manager (Finance)
Make Next Happen Now. For more than 30 years, Silicon Valley Bank (SVB) has helped innovative companies and their investors move bold ideas forward, fast. SVB provides targeted financial services and expertise through its offices in innovation centers across the world. With commercial, international and private banking services, SVB helps address the unique needs of innovators.
The Incident Management Process Manager is a direct report to the Team Lead - IT Operations with the primary responsibility for the daily oversight and monitoring of Managed Service Partners, input into annual financials, forecasting, reconciliation, and trending, cost savings, continual improvement of process, procedures, training, metrics and standards related to incident, change and problem management. In this context, you will support and assist with delivering the Incident Management global initiative across SVB platforms.
Reporting to the Team Lead - IT Operations, the core responsibilities of this role will include: