NICE Systems, Inc.
Software Engineer II - Platform API Team (Finance)
This position is not eligiblefor Visa sponsorship
The Platform API team is responsible for the public API Gateway of the CXone cloud-based CCaaS platform, handling more than a billion API calls per day. The core of this public interface is the Kong open-source microservice API gateway, which is extended via Lua-based plugins to provide access to the entire family of CXone public APIs. Our services run in Docker containers hosted in AWS, and our team is responsible for defining and maintaining our Docker containers, our AWS infrastructure, and our test and deployment pipelines written in Jenkins.
The Platform API team also provides API governance support for the entire CXone development organization. We provide Swagger-based API management tools which include pipeline-based standards enforcement, and we consult with teams on how to make our APIs consistent throughout the organization.
During a typical workday, an engineer on the Platform API could expect to:
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ABOUT NICE inContact:NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world's No. 1 cloud customer experience platform, NICE inContact CXoneâ„¢, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.