Product Specialist - Medicare ClaimSearch Reporting (Finance)
The Product Specialist draws upon many talents to get the job done - excellent communication skills, time and project management abilities, a customer-centric service approach, and analytical prowess are a must. The primary responsibility of a successful Product Specialist is to ensure the product we deliver is well defined, understood, and is implemented and used with success.
About the Day to Day Responsibilities of the Role
- Triage general product support questions/inquiries and provide timely resolution for client, utilizing multiple tools to investigate and access data.
- Proactively monitor and analyze data quality to ensure accuracy of reporting and downstream impact on other contracted services.
- Assist with client testing requests in conjunction with ClaimSearch testing team.
- Train existing clients.
- Ensure project documents are complete, current, and stored appropriately.
- Identify and document solution deficiencies and recommend solutions.
- Extract existing data to manipulate/calculate/format into presentable reports, charts, and graphs.
- Experience with data analysis and manipulation using Excel (v look-up, pivot tables)
- Experience with SQL queries, or the willingness to learn "plug and play" queries
- Well organized and able to prioritize work independently
- Excellent written and oral communication with internal team members and external customers
- Team player open to working with other departments within Verisk
- Ability to learn new concepts quickly
- Previous experience with insurance claims or Medicare compliance preferred
- 5% travel for customer visits or Verisk headquarters in Jersey City may be required
- Bachelor's Degree preferred
- At least 2 years of experience in a corporate office/customer facing environment
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