Sr. Manager, Technical Architect (Project Management)

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Senior Manager of Technology in Anaheim, CA.

 

Seeking Senior-level Systems/Network Engineers pursuing manager role.

 

The primary role of this hands-on manager position is to architect and manage PPOSBC technical infrastructure in order to maintain a secure and stable systems environment. This includes multiple technical platforms, voice services, computing, storage and connectivity across multiple locations.  This role will also the lead the development of technical systems and services to ensure that this infrastructure is in direct alignment with the goals of the organization and its strategic plan.  In this capacity, this role will be instrumental in both the creative and practical application of technology to meet these goals.

 

This role will manage and be a contributing member of the Systems team, ensuring that appropriate technical and customer service standards and practices are observed.  Maintain relationships with customer base as the representative of IT Support.  Manage request queue, escalation path and assignment to other technical resources. Participate in project meetings as the technical representative of the IT department.  Responsible for leading the Systems team to be flexible and adaptable in meeting the changing needs of the agency.  Accountable for, motivating, and providing guidance to Help Desk staff by serving as an active member on the Systems team; acting as the central point of contact for more complex escalated tasks along with investigating and resolving issues as a working manager.

 

 

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:

• A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability. 
• Benefits coverage starts after one full month of employment!
• Generous vacation, sick, and holiday benefits!
• Generous 401(k) matching contributions and more!
• To view our detailed benefits guide, please visit our career site at www.pposbccareers.org

 

Responsibilities

Essential Functions:  Essential functions encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists.

• Manage the agency's information and communication systems (computer, telephone and any other communication strategies) - viewed as an essential support function for all business and mission-critical functions. Responsible for security and development of all infrastructure components, which includes networking, voice systems, end-point devices, as well as computer and storage resources.
• Assure appropriate training and support to all system users.
• Plan, manage and validate appropriate back-up and systems recovery strategies consistent with budget and agency goals.
• Assure appropriate system security, including appropriate user access control.
• Assure system hardware performance, including maintenance strategies and external vendor relationships.
• Maximize effective and mission-relevant utilization of system software/information management capabilities and related agency-wide staff training.
• Identify and propose appropriate hardware and software enhancements that advance agency mission and strategies.
• Work with relevant departments to streamline mission-critical information systems.
• Identify opportunities and propose strategies to increase business effectiveness through system upgrade, change or enhancement and lead implementation of system changes.
• Manage outsourced contractors and vendors.
• Develop and maintain enterprise computing standards and policies.
• Support annual planning, budgeting, and monitoring to ensure both operational plan and budgets are in line.
• Use information and system analysis to propose and support business process improvements.
• Supervise, train, motivate and develop information systems staff.
• Initiate and implement cost efficient and effective utilization of existing and new technologies.
• Responsible for assuring users are provided efficient and timely first and second level support during business hours including weekends.
• Performs staff scheduling to ensure Systems team coverage during normal business hours and on-call support as required.
• Manage process for communicating outage/emergency activities to the organization.
• Survey and respond to staff satisfaction surveys ensuring high level of service response to the organization.
• Help direct the flow of help requests through triaging by type and severity, as well has identifying issues requiring escalation. Act as the escalation manager for the service desk.

Non-Essential Functions:

• Other duties as assigned

Qualifications

Minimum Education:

• Bachelor Degree in Computer Science preferred or equivalent work experience.

 

Minimum Hands-on Work Experience:

• Four or more years' experience in managing and securing Local Area Networks and Wide Area Networks with Cisco, Meraki, Aruba and Palo Alto experience a plus.
• Expertise Active Directory
• Expertise VMWare
• Expertise in Citrix VDI
• SAN/NAS/Storage administration with Pure Storage, Kaminario/Silk Storage experience a plus.
• Experience with back up solutions. VEEAM a plus.
• VOIP/Telecommunications experience.
• Demonstrated ability to conceive and guide a change initiative involving improved technological systems along with improved practices and people skills.
• Four or more years' experience implementing, managing, and supporting MS back office suites including, but not limited to MS Exchange Server, MS Windows, MS SQL Server.

 

Supervisory Experience:

• Two or more years' experience in supervising IT staff.
• Demonstrated ability as an effective leader including coaching and team-building skills.
• Good managerial skills, which require the ability to effectively manage administrative functions for the Department.
• Strong written, verbal and interpersonal skills.
• Budgeting experience.
• Excellent strategic planning skills.
• Must be self-motivated and have the ability to work without direct supervision.