Executive Director (Administrative)

Customer Service
Oversee the safety and well being of the residents in accordance with the residences philosophy and standards of care.Represent the residence to the community, family members, and visitors and develop positive relations with all customers.Establish and maintain an open-door policy and a high level of ongoing communication with residents and their families.Contact the residents family when a change in services is needed. Lead and participate in a resident/family conference to review changes in services.Ensure a high degree of customer satisfaction.Actively participate in providing service to residents.
General Management
Adhere to and implement residence policies and procedures.Maintain a high level of occupancy.Assist in the development of the residences budget.Operate the residence within the budget.Assist with the marketing of the residence including developing relationships with local referral sources.Prepare weekly and monthly reports as directed.Maintain up-to-date and complete resident files.Assume on-call responsibilities on a rotational basis and assign on-call responsibilities to other qualified directors.Make final decision on resident move-ins and move-outs based on the well-being of the resident and in accordance with the residence policies and procedures.
Hiring, Supervising, and Training
Recruit, hire, and supervise all employees, and ensure adequate staffing.Lead by example, encourage teamwork, promote the residences philosophy, and provide ongoing coaching to employees.Motivate employees through recognition programs, training, and teambuilding.Conduct regular performance appraisals with employees.Provide an open door to employees, and address any employee concerns or grievances.Maintain complete and up-to-date employee files.Maintain a high level of employee satisfaction.Ensure appropriate handling of on-the-job injuries as reported by employees.Oversee and implement the training of all employees in accordance with residence policies and state and federal regulations.Ensure proper documentation for all training.
Performance Expectations:
- Champion the Legacy culture within the community, performing job duties with competence, care, and enthusiasm.
- Adhere to Legacy performance standards by being punctual, dependable, and supportive of team members.
- Focus on achieving positive outcomes by improving retention rates, enhancing resident and staff satisfaction, and maintaining a clean, organized, and safe environment.
- Build and lead a highly effective community management team.
- Manage the overall performance of team members.

Financial, Operational, and Complaint Performance:
- Proven track record of increasing and maintaining occupancy levels.
- Conducted community business planning and forecasting, and managed operations fluidly based on occupancy and economic conditions.

Sales and Marketing:
- Create and implement a sales and marketing plan to achieve occupancy and NOI (Net Operating Income) growth.
- Engage with the broader community to foster positive relationships and expand our professional referral network.
- Possess an in-depth knowledge of the competition and industry trends.

Education, Experience, Licensure/Certification:
- Minimum of 3 years of experience as an Executive Director in healthcare, leading a results-driven team focusing on financial and operational performance and team engagement.
- Must hold a Virginia license certification.