First Solar Electric LLC
Customer Service Engineer (Architecture)
Our high growth and leadership position in the renewable energy business offers outstanding opportunities to individuals seeking an exciting work environment in one of the most important industries for the 21st century. First Solar is a leader in the development and manufacturing of thin film solar modules used in grid-connected solar power plants, as well as a provider of complete solar generation solutions for U.S. utilities. Our culture is one where teamwork, continuous improvement, achievement of results, and environmental responsibility are core values. We are seeking new associates who are motivated to contribute their talents to making cost-effective solar energy an important part of the world's energy mix.
Primary Job Functions:
We're changing the world. Let us start with yours.
First Solar's Energy Services unit seeks candidates who believe in our mission of providing cost-advantaged solar services through innovation, customer engagement, industry leadership and operational excellence. Members of the Energy Services team have a direct hand in offsetting carbon emissions from traditional energy sources by ensuring that our customers' power plants are available and performing at optimal levels. Every year, power plants managed by First Solar produced over 11 terawatt hours of clean, renewable energy. This is equivalent to powering 1.2 million homes and removing 1.7 million cars from the road.
The Energy Services team looks for individuals who enjoy contributing to an innovative, forward-thinking team, are effective problem solvers, data and results driven and continuously look for ways to improve processes to help us lead the world's sustainable energy future.
Basic Job Functions:
The candidate is responsible to achieve maximum customer satisfaction through fast execution of concerns, by following and where needed improving internal processes, standards and guidelines as appropriate. The candidate is furthermore responsible to determine, understand and properly communicate the customer needs to the regional management and escalate whenever necessary to the director level. As a result, the candidate would be responsible to drive proactive process improvements by cross-functional collaboration with other departments. The candidate should possess an exceptional ability to communicate with external & internal stakeholders to understand their issues & ensure timely closure of any open inquiries. The candidate is required to have experience working within a cross-functional environment, possess a “can do” attitude and willing to take-on challenges to ensure customer's expectations achieved.
The position requires interface and interaction with all functional departments:
Education:
Required Skills/Competencies:
Essential Responsibilities:
Reporting Relationships:
Travel:
US Physical Requirements:
Hybrid Physical Requirements:
Office Physical Requirements:
All positions in our office require interaction with people and technology while either standing or sitting. In order to best service our customers, internal and external, all associates must be able to communicate face-to-face and on the phone with or without reasonable accommodation. First Solar is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.
Potential candidates will meet the education and experience requirements provided on the above job description and excel in completing the listed responsibilities for this role. All candidates receiving an offer of employment must successfully complete a background check band any other tests that may be required. Equal Opportunity Employer Statement: First Solar is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.