Caesars Entertainment
IT Support Specialist I (Finance)
Job Duties
§ Provide technical software, hardware and network problem resolution to all users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment
§ Clearly communicate technical solutions in a user-friendly, professional manner
§ Provide one-on-one end user training on basic workstation and peripheral device usage.
§ Assist Network Technician
§ Troubleshoot problems related to network printer, PC hardware, Iseries, email, internet, VPN and local area network access,
§ Conduct hardware and software inventory database maintenance and reporting
§ Operates the computer system in response to the computer time usage schedule
§ Maintain job log
§ Follows and enforces all departmental standards, security, run instructions, backup, recovery and shift turnover
§ Provides Family Style Service at all times.
§ May perform other duties as assigned
§ This position can be located on the Organizational chart E-6.
Minimum Qualifications
- High school diploma or equivalent experience preferred
- 1 year computer operations experience in an iSeries and/or Windows server environment. Experience to include knowledge of basic system commands and error message recognition.
- Must have excellent communication skill
- Required to perform the customer service standards of the department
- Knowledgeable of the Casino Control Act and attendant regulations, as well as company internal controls, policies and procedures.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.
The Company reserves the right to make changes to the job description whenever necessary.
As a part of the new hire process, finalist candidates may required to complete a background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
Provide technical software, hardware and network problem resolution to all users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment.