Senior Relationship Manager (Finance)
About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Overview
The Specialist within Global Fund Services Client Servicing will serve as Custody Servicing Relationship Manager to help drive measurable enhancements in custody servicing, including third party investment manager satisfaction, client service quality, operational productivity, and effective communication both internally and externally. This individual is a seasoned investment operations expert with extensive business and/or technical knowledge. Works in partnership with the Asset Servicing Custody teams to escalate and resolve issues, improve efficiency and increase productivity. Collaborates with Asset Servicing Business Development teams as revenue opportunities arise with third party investment manager custody relationships.
Job Responsibilities
Develop Relationship Plans, execute the Investment Manager calling program and document results. Establish and maintain connections with decision makers and senior operations contacts across all Investment Managers assigned. Responsible for understanding each Investment Manager's operations support model, strategy, and future growth potential while maintaining a liaison relationship between the Investment Manager and internal partners. Communicate investment manager's business and strategic goals, priorities and objectives to client service managers and service teams. Serve as the escalation point for analysis and resolution of complex operational issues that arise. Identify opportunities for improvement within Northern Trust and existing technology capabilities while acting as a liaison with Partner areas to drive resolution. Ensure appropriate operational controls in order to manage and mitigate risk to Northern Trust. Proactively communicate upcoming industry and market changes, ensuring all applicable client teams are informed and prepared. Lead team discussions and knowledge share sessions about servicing and technology-related themes across the relationship coverage base while regularly proposing solutions and/or suggestions to improve level of client service. Responsible for building and maintaining effective working relationships with key internal partners and external contacts. Provides Investment Managers access to subject matter expertise both internally and externally.
Knowledge / Skills / Experience
A College or University degree and/or 7-10+ years of relevant work experience
Previous Financial Services, Asset Management and/or Investment Operations experience
Understanding of Back and Middle Office Support
Excellent oral and written communication skills
Skills in negotiation, delegating, leadership, and service delivery
Analytical and problem solving skills
Highly flexible and adaptable to change
Knowledge of industry best practices for financial services operations
Attention to detail
Works with a sense of urgency
Salary Range:
$103,000 - 175,200 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com .
We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
