Benefit Education Manager-East (Finance)

**Candidate must be located in Virginia, Ohio, North Carolina, Pennsylvania, South Carolina, or West Virginia**

Required Competencies:

• Manages Ambiguity
• Organizational Savvy
• Collaboration
• Plan and Align
• Customer Focus

Execution

• Manage a team of market and regionally aligned Benefit and Well-being Educator and Benefit Education Lead teams who are accountable for delivering benefit education/steerage education to existing and prospective Cigna customers with full management and technical responsibility for team output
• Support the output of all Customer Event Operations within U.S. Employer
• Oversee coordination of customer events in respective markets and region (inclusive of all segments)
• Focus on the effectiveness of team integration with other functional teams (sales, health & well-being, client support, etc.)
• Guide client/producer/customer-focused problem resolution independently and influence/lead process improvement
• Actively engage and participate in customer event reporting, project work, and support to a multi-functional sales operation
• Oversee designated vendors, who support customer engagement activities/events
• Provide leadership in planning and recruitment activities
• Adapt departmental plans and priorities to address resource and operational challenges and inform direct managers and teams of needs in alignment with Customer Event Operations and U.S. Employer strategy
• Focus on achievement of assigned goals and support in achieving Customer Event Operations and U.S. Employer goals
• Able to self-manage assignments, issue resolution and alignment to strategy without immediate supervision

Key Responsibilities

• Manage a team of market and regionally aligned Benefit and Well-being Educator and Benefit Education Lead teams
• Drive individual and team execution
• Responsible for hiring, orienting, evaluating, and developing team members
• Oversight of customer facing engagement and event execution to Cigna Healthcare
• Drive team accountability on progress and fulfillment of goals and objectives, providing feedback and coaching and formally reviewing and recognizing performance
• Provide management and guidance as teams deliver; fostering a growth mindset and champion Cigna's Connect to Growth philosophy
• Build and maintain relationships with the sales and management team and other key matrix partners at the local and regional level
• Provide quality assurance for Customer Event Operations strategy, communication, and meeting execution in market and regional alignments
• Direct critical customer incidents after conducting research and providing appropriate information to various segment business partners regarding customer events and/or specific customer engagement
• Responsible for the overall management of customer events, including the utilization of reporting on customer event activities that support performance
• Maintain current knowledge of and expertise in all benefit-related products, programs, strategies, and tactics
• Escalate and resolve non-routine issues, consulting with leadership as appropriate
• Engage in Customer Event Operations planning by providing counsel and improvements in market, region and broader U.S. Employer needs to promote efficiency
• Manage designated enrollment budget and escalation processes to ensure appropriate spending
• Contribute to projects on efficiency and effectiveness of customer engagement processes, guidelines, and systems broadly impacting Customer Event Operations
• Utilize in-depth professional knowledge but is guided by functional practices and well-defined management precedents
• Focus on implementing and executing strategies within their own department/discipline/team

Qualifications

• Bachelor's degree; in health education, health administration, marketing, business, or related field preferred
• 2+ years of leading/or prior management experience preferred
• Ability to obtain an insurance license as directed if requested by management.
• Excellent written and communication skills
• Strong business acumen, analytical, and problem-solving skills
• Strong organizational skills with the ability to prioritize and manage multiple tasks are required
• Proven ability to develop strong working relationships with matrix partners in the organization and leverage these resources to drive deliverables
• Exceptional interpersonal skills with direct experience successfully managing customer-facing initiatives within highly matrixed organizations
• Proven ability to excel in a heavily matrixed environment
• Ability to analyze complex market opportunities and develop creative solutions in partnership with sales, account management, underwriting, and product teams to solve various unique market problems
• Proficiency in Microsoft Programs (Excel, PowerPoint, Word), CRM system (Salesforce.com) desired
• Flexibility to adapt to changing workflows, in a fast-paced, deadline-driven environment
• Bi-lingual Spanish-speaking and/or multi-lingual candidates highly desired
• Must be willing to travel to remote trainings/meetings as needed - 25%
• Must live in Virginia, West Virginia, Pennsylvania, Ohio, North Carolina, or South Carolina and be willing to go to the local office as needed

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 94,500 - 157,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.