Help Desk Support II (Information Technology)

SBA Communications is a leading independent owner and operator of wireless communications infrastructure, including towers, buildings, rooftops, DAS and small cells. We offer a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

We welcome your interest in SBA. Let us know a little about you by checking all that apply:

• You are a self-starter.
• You are resourceful and thrive in a fast-paced environment.
• You have a strong work ethic.
• You are passionate and driven to achieve results.
• You are a team player who enjoys working in a collaborative environment.
• You continuously challenge yourself to find innovative ways to improve.

You may be a perfect fit. At SBA, we operate with the highest sense of integrity and commitment to quality. We focus on achievement and operate with responsiveness, timeliness and accountability. Our culture of excellence incorporates working collegially, where every team member can contribute meaningfully and make a difference.

If you are ready to make an impact, join our team!

Your Next Career Opportunity – Help Desk Support II

Provide first and second tier technical support for all standard PC applications, client workstation software, and various operating system software, including problem recognition, research, and resolution steps.

What You Will Do – Primary Responsibilities

• Provide first and second tier technical support for employees via telephone, e-mail, instant messenger, and remote control.
• Experience in using helpdesk ticketing systems to accurately and successfully log and manage requests and issues to resolution
• Process inbound requests to the Help Desk received via telephone, e-mail, and the self-service ticketing system. Escalate calls as needed.
• Reimage desktop and laptop systems to the company's standard configuration.
• Perform computer remedial and preventative maintenance.
• Maintains accurate and complete records of calls received and updates records as problems are resolved and users notified.
• Acquire and maintain current technical knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers.
• Adhere to established policies and procedures as governed by the company and Sarbanes-Oxley rules.

What You'll Need – Qualifications & Requirements

• H.S. Diploma/GED Associates Degree preferred;
  • 2+ years experience working in an IT environment diagnosing and resolving various computer hardware and software related problems. Experience providing telephone support in an IT call center is required. Good understanding of Active Directory, TCP/IP, DNS, VPN, and the Internet. 
• Other A+ Certification, plus MCP or MCITP. preferred
• Bilingual English/Portuguese required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stoop, bend, kneel or crouch.

• Ability to stand, walk and sit.

• Ability to reach with hands and arms

• Visual ability correctable to 20/20.

• Sitting up to 90% of the day.

• Ability to respond verbally in an understandable, professional manner in person and over the telephone.

• Manual dexterity to input data into the computer and the calculator and operate the equipment listed above.

• Ability to lift up to 15 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office/ Cubicle workspace.

• Moderate noise level.

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