Payment Poster (Administrative)
The Payment Poster will be responsible for timely and accurate posting of patient, insurance and third-party administrator payments to patients account in a timely and accurate manner. The Payment Poster will report directly to the Billing Manager and will collaborate closely with Accounting and Revenue Cycle team members.
Responsibilities:
Maintain Deposit Log on a daily and monthly basis Apply all insurance payments both electronically and manually with 98% accuracy in multiple billing systems. Identify payment inaccuracies and track down missing payment info from insurance carriers and ESH Billing clients. Ability to critically think and look at a patients entire payment history and notice if a particular payment is inconsistent with prior payments or is inaccurate. Use insurance payer portals to locate payments / EOBs. Verifies all payment activity completed to ensure 100% accuracy. Reports problems encountered immediately including unreadable data and unacceptable data to appropriate individual. Properly communicate and document payment denials in the practice management system and to the Billing Manager. Verify all EFT deposits and scanned checks have been posted daily. Reconcile posted payment batches daily and submit to Billing Manager once completed. Ability to communicate professionally with clients, patients and other departments to resolve payment issues. Create/transmit monthly invoices for clients Work and maintain insurance credit balances at or below 5%. Work and maintain self-pay credit balances Transfer credits between encounters and billing systems as needed to resolve patient accounts. Maintain ability to multi-task, prioritize appropriately, and work well both individually and as part of the team Perform various clerical and typing duties Perform other related duties as assigned
Minimum Qualifications
2-3 years of hospital-based insurance payment posting including a strong understanding of healthcare payer systems, such as Medicare, Medicaid, and commercial insurers. Familiarity with HIPAA, coding guidelines, and other healthcare regulatory requirements. Detail-oriented with a strong focus on accuracy and compliance. 3+ years experience with medical billing software (ESH currently uses Cerner/Oracle), preferred 1+ years experience working in a critical access hospital or rural healthcare setting preferred. 2+ years experience with both inpatient and outpatient claims processes preferred.
