BerganKDV, LTD
Support Services Dispatcher (Finance)
Act as the single point of contact to the client for all types of service requests
Pre-process service requests as they arrive through email, manual entry, or direct client input
Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Improve client service, perception, and satisfaction
Fast turnaround of client requests
Ability to work in a team and communicate effectively
Improve usage and increase the productivity of IT support resources
Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
Qualifications:
Previous client service or phone related skills preferred
Basic computer and operating system knowledge
Excellent communication skills, active listening, and client-care
Ability to multi-task and adapt to changes quickly
Service awareness of organization's key IT services for which support is being provided
Understanding of support tools, techniques, computer system support terms and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast-moving environment
EXPLORE THE WORKPLACE OF THE FUTURE
BerganKDV is a leading professional services firm with a contagious culture; where growth is fostered and making a difference means something. Our values drive our decisions, and our passion is empowering people and creating wow experiences for our clients.
BerganKDV Differentiators:
Growth Potential
Close-Knit Collaborative Team
Mentor Program
Employee Referral Rewards
Comprehensive Benefits Package
Customized Career Path
Open Door Leadership Style
Entrepreneurial Operating System - EOS / Traction
BENEFITS THAT GO BEYOND
We are proud to offer a competitive and comprehensive benefits package, with options designed to help you make the best decisions for yourself, your family and your career. Our competitive compensation package is catered to reward you for your performance and recognize you for the value you bring to our business. In addition, our total package includes medical and dental coverage, matching 401(k) plans, PTO, observed holidays and a range of programs and benefits designed to support your physical, financial and social well-being.
All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.