GOODWILL OF MONOCACY VALLEY INC
Customer Service Supervisor (Project Management)
Duties and Responsibilities
Completes day to day objectives while seeking out opportunities for professional development for both self and other team membersInvolved in recruitment process, including prescreening and interviewing candidates and provide coaching and training to employees regarding daily tasks as neededMonitor and assist with the activities of team members and provide suggestions regarding efficiency improvementsMaintain proper displays and merchandise presentation in accordance with standard operating proceduresTracks and measures day to day salesCompletes administrative tasks which include; assisting in recommendations and disciplinary actions, completion of performance logs, and performance evaluations, accurate reporting for sales, productivity, and inventory, opening and closing procedures asalarm code and key holder, and cash management.Retail leadership positions may be cross trained, transferred, and/or expected to provide additional or back up support as needed in other areas, departments, or retail locations as neededMaintains cleanliness and organization of retail environmentComplies with all standards and safety regulationsExemplifies quality customer serviceModels behaviors and holds staff to standards of conduct consistent with Goodwills mission and principlesAttends meetings and training sessions as requiredMay be trained and certified in operating equipmentPerform other duties as assigned
Qualifications
Must be 18 years of age or olderHigh School diploma/GED or equivalent supervisory or management work experienceMinimum 6 months of experience in outside sales in a supervisory or leadership capacityInterpersonal and communications skills to interact with all levels of management, employees, consumers, and the public; professional presentation.Strategic innovative analytical thinking, solid judgement, and deductive reasoning skillsPC skills including experience with Microsoft applications, and comfort in navigating the internet and learning other softwareAbility to smell odors, visualize, and feel greasy or unusual textures (stains, discoloration, flaws, tears, missing or broken pieces)Ability to obtain certification for forklift and/or pallet jack operationMust be able to work flexible hours including nights, weekends, and HolidaysMust have reliable form of transportationValid drivers license and automobile liability insurance a preferredMust be able to pass a background and drug screenAble to perform functions with or without special accommodation
Working conditions
Thrift retail and warehouse environmentMay be exposed to dust, debris, animal hair, and any number of allergensItems donated may be textile, glass wares, electronics, books, media, furniture, plastics or any variation.Consistently moderate noise levelTolerance of extreme changes in temperature and humidity
Physical requirements
Lifting and carrying up to 40lbs without assistance/ up to 100lbs with assistanceDeveloped fine motor control (grasp, handle, manipulate objects with fingers)Frequent bending, kneeling, reaching, stopping, squatting, pushing; climbing ladders; standing for long periods of timeAble to travel across a variety of surfaces (stairs, ramps, uneven terrain)
Direct reports
This position does have direct employees.
Benefits
Medical, Dental, and Vision Insurance401kAccrued Sick Leave/Vacation DaysShort Term DisabilityLife InsuranceEmployee Assistance ProgramTuition ReimbursementEmployee Discount