Provides daily support of IT operations worldwide by assisting with problem analysis, user support, and service desk ticket resolution
Assists and supports other members of the IT team with ticket escalation and resolution
Provides triage, response, and escalation of security and system alerts or notifications
Monitors and properly manages assigned service desk tickets
Sets up and deliver electronic equipment as assigned
Provides expert advice on resolving all technology related issues which may include network, hardware, phones, printers, etc.
Maintains excellent documentation of work performed, including internal knowledgebase
Assists with planning, recommendation, implementation, and maintenance of technical systems (e.g. LAN, WAN, SAN, Wi-Fi, storage, compute, cloud, MDM, AD)
Assists in planning, recommendation, and implementation of new software systems
Documents and tracks software and asset license usage
Performs other related duties as assigned by the senior systems administrator or other appropriate administrators
Conducts oneself in accordance with Company's Core Values
Other duties as assigned
MINIMUM QUALIFICATIONS AND EXPERIENCE
At a minimum, at least three years of experience with computer networking and support, or equivalent education and training
Demonstrated success as a computer technician
Working knowledge of networking, TCP-IP, VoIP, Microsoft Windows and Server
Knowledge of networking, internet security, and troubleshooting
Understanding of networking technology including routing, switching, wireless technology, firewalls, VPN, remote access
Proven success in customer service is a must
Ability to train staff with varying degrees of proficiency on technical content
Ability to handle changing workload and priorities
Ability to effectively communicate both verbally and in written format
Ability to seek out work, recommend projects, and work independently
Preferred: Cisco IOS or other network command line experience
Preferred: VMWare VDI and VCenter experience
Preferred: IT service management and delivery experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Admin