Manager, Accounts Receivable Collections - Hybrid (Finance)
Description
At Vitalant, our mission is to help save lives through blood donation-and every team member contributes to that life-saving work. We're seeking a Manager, Accounts Receivable Collections to support this mission by ensuring the efficient and accurate management of incoming payments across Vitalant and its affiliates. In this role, you'll lead the collections function, develop and implement strategies to optimize cash flow, and oversee customer accounts to ensure timely resolution of payment issues. Your leadership will help maintain the financial health of the organization, allowing Vitalant to continue delivering critical services to the communities we serve. You'll collaborate across departments, bringing a proactive and strategic approach to managing receivables and supporting our operational success.
What to Expect
Schedule: Monday - Friday
This position will have a hybrid work environment operating from the Scottsdale, AZ location 3 days per week and working from a remote/ at-home office 2 days per week.
Our comprehensive total rewards support you, your family, and your future with:
- Medical, dental, and vision insurance
- 401K + 5% company match
- Tuition assistance up to $5k per year
- Free basic life and AD&D insurance
- Free short-and-long-term disability insurance
- Paid time off
- Employee Resource Groups
- Recognition and perks
- Lead day-to-day collections operations, ensuring timely follow-up and resolution of outstanding invoices.
- Monitor past-due accounts and implement effective collection strategies and procedures.
- Identify and implement process improvements, including automation and best practices, while ensuring compliance with financial policies.
- Collaborate with Sales and Legal teams to address complex or delinquent account issues.
- Conduct research directly within AR systems to resolve collections-related matters.
- Create and present AR collections reports for Accounting and Sales leadership.
- Propose, establish, and monitor customer payment plans to support successful collections.
- Implement and maintain a financial verification process for new and existing customers.
- Lead, mentor, and support collections and cash application team members through training and daily guidance.
- Set clear performance goals and KPIs for the collections team to drive results.
Requirements
Knowledge/ Education
- Bachelor's degree or equivalent combination of education and experience required.
- Five years related experience required.
- Five years previous supervisory experience required.
- Healthcare background preferred.
- Medicare billing/Cost report experience preferred.
- High volume/multi-entity experience preferred.
- Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
- Must be able to maintain confidentiality.
- Ability to work in a team environment and participate as an active team member.
- Able to organize, prioritize, and execute a variable workload and multiple priorities.
- Extremely detail oriented, accurate and organized
- Excellent oral, written and interpersonal communication skills.
- Strong analytic and problem-solving skills.
- Must have strong Excel skills.
Summary
About Us
Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60,000 bl ood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.
Vitalant is committed to fostering an inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. We create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.
EEO/Disabled/Veterans
Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Careers@vitalant.org to let us know the nature of your request.
For more EEO information about applicant rights click here
