IT Field Service Technician (Information Technology)

Who We Are

At OBE, together, we build excellence every day… We are driven by our passion to lead our industry and build a sustainable future, we focus on exceeding customer expectations and delivering innovative solutions. We succeed through the dedication of our empowered teams and partners who fuel our ambition to achieve excellence in the markets where we have a right to win.

We believe safety, integrity, performance culture, teamwork, customer centricity, and agility are at the core of who we are and how we operate each day to achieve success.  

The IT Field Service Technician role with us isn't just a job - it's a career opportunity with a great company. And we ask our professionals to be just that- professionals. We want to lean into your expertise to help us get better. We will give you what you need to be successful, and you will get to contribute every single day.

This role is perfect for the individual who approaches their work in a professional manner and who loves a good challenge. If that sounds like you, come join this industry leader!

Summary:

The IT Field Service Technician will install, test, troubleshoot and maintain various technologies across a diverse manufacturing environment. This position will provide on-site services that include deploying IT hardware to supporting endpoints such as desktops, laptops, routers, switches, telecommunications services, and IDF/data center devices. This person will work closely with other technicians and engineers, ISPs, equipment vendors, as well as internal operations and engineering staff. Providing best-of-breed customer service to the supported end-users is critical. Regular interaction with OBE employees and other supporting parties will be crucial to the success of the person in this role.

Here's What You'll Get To Do

• Support company mobile devices, printers, personal computers, and related equipment
• Demonstrate communication and teamwork skills with customers, co-workers, and subcontractors to express ideas and technical concepts to solve problems.
• Monitor, replace, and life cycle tracking of plant networking hardware such as UPS systems, switches, and routers - including user hardware (computers, tablets, scanners, and printers).
• Assist with OT (Operational Technology) specific networking and IT needs. Assist with OT projects that will include a data interface with ERP systems. Act as IT/OT liaison to facilitate communication and ensure the requirements of both are satisfied.
• Provide technical assistance to OBE employees, answer questions or resolve computer problems for employees in person, via telephone, or from a remote location.
• Perform installation, upgrades, and additions to service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment, and other various low voltage related systems.
• Evaluate, diagnose, and troubleshoot cabling infrastructure systems and perform repairs as necessary.
• Provide an exemplary and professional interface between the IT department and all customers by sending and receiving email, phone, and in-person communications to ensure that information flow is accurate, timely, and professional.

Here's What We're Looking For

•  Candidate must have a good understanding of personal computers, peripherals & associated accessories with a solid understanding of desktop applications.
• Experience troubleshooting printers, including Zebra and Datamax label printers
• Two-year technical degree or equivalent work experience (troubleshooting, implementing, managing)A+ certification a plusPC troubleshooting skills required to help with employee questions
• Mechanical skills to work on computer equipment
• Microsoft Software (Windows 10, Word, Excel, Email, etc.) experience required
• 2+ Years providing IT management or support in an industrial/manufacturing environment
• Communicate intelligently and effectively with contractors who perform maintenance or upgrade work on these systems
• Appropriately tailor communication to and work effectively with both business and technical teams
• Ability to manage 3rd party vendors, external IT consultants, and implementation teams as it pertains to data center HW
• Demonstrated knowledge of commonly used concepts, practices, and procedures within the general computing environment
• Provide after-hours on-site support when needed to resolve IT/OT production issues.
• Follow safety procedures, ensure all work is being done according to safety policies and procedures, and code compliance
• Professional appearance, attitude, and ability to communicate with customers at all levels
• Experience with Purdue networking model type in an industrial environment is highly preferred
• Knowledge of IT vs. OT requirements and differences regarding networking needs, redundancy, uptime, interface, ease of use, and security
• The role will be based in our Terrell, TX facility- position requires regular and predictable on-site attendance 

• An uncompromising safety-first approach in the workplace. At OBE we have each other's back.

Physical Requirements

• Able to lift equipment and tools up to 50lbs and ability to climb ladders, use lifts and scaffolding to include performing work in unusual and sometimes tricky locations such as ducts, crawl spaces, and above ceilings

**reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job**

What OBE Offers You

• Competitive pay
• Paid time off
• 10 Holidays (inclusive of 2 floating holidays)
• Market competitive 401(k) match
• Industry-leading medical, dental, and vision benefits
• Short-term and long-term disability coverage
• Life Insurance

About OBE

At OBE, we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play.  

OBE delivers products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 82 manufacturing and distribution facilities in five countries.

If you want to help us build something great- we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager for consideration. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.

Oldcastle BuildingEnvelope is an E-Verify Employer.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Information Technology