Records Specialist II (Healthcare)

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

ABOUT THE ROLE

The Network Records Specialist ensures the accuracy and integrity of essential network data across multiple systems. This position is responsible for ensuring that records meet the standards as defined by company policies and procedures. The specialist will regularly audit and review data within three primary systems: Fiber Asset Manager, Network Customer Relationship Manager, and Operations Support System. This role collaborates cross-functionally with Engineering, Provisioning, Sales, Client Service Management, and other departments to investigate discrepancies, resolve data issues, and maintain reliable, up-to-date network documentation.

WHAT YOU WILL DO

• Audit and verify data accuracy within the Fiber Asset Manager, Network Customer Relationship Manager, and Operations Support System. 
• Identify, research, and resolve discrepancies or data quality issues in a timely and efficient manner. 
• Collaborate with internal teams including Engineering, Provisioning, Sales, and Client Service Management to ensure consistent and accurate recordkeeping. 
• Uphold data integrity by adhering to established policies, procedures, and quality standards. 
• Analyze complex network records to ensure completeness and accuracy of network documentation. 
• Provide feedback and support in the development of data management best practices. 
• Contribute to continuous improvement initiatives by identifying process gaps or system inefficiencies. 
• Maintain detailed records of updates and corrections for compliance and audit purposes. 
• Provide user support for Change Control and NOC teams via NCRM help desk tickets and assignments 
• Audit and verify data accuracy within the Fiber Asset Manager, Network Customer Relationship Manager, and Operations Support System. 
• Identify, research, and resolve discrepancies or data quality issues in a timely and efficient manner. 
• Collaborate with internal teams including Engineering, Provisioning, Sales, and Client Service Management to ensure consistent and accurate recordkeeping. 
• Uphold data integrity by adhering to established policies, procedures, and quality standards. 
• Analyze complex network records to ensure completeness and accuracy of network documentation. 
• Provide feedback and support in the development of data management best practices. 
• Contribute to continuous improvement initiatives by identifying process gaps or system inefficiencies. 
• Maintain detailed records of updates and corrections for compliance and audit purposes. 
• Provide user support for Change Control and NOC teams via NCRM help desk tickets and assignments 

WHAT YOU WILL NEED TO SUCCEED

Education Qualifications

• H.S. Diploma or General Education Degree (GED) Required

Experience Qualifications

• 3+ years' experience working in a GIS or related system required
• 3+ years of data quality and editing data attribution experience required
• Experience reading construction drawings preferred

Where You Will Work

Hybrid: This role falls into our hybrid work model, which is 2-days work from home (Monday and Friday) and 3-days in the office (Tuesday through Thursday) to optimize collaboration, relationship building and key stakeholder engagement and may require some travel as needed.

Although you'll be hired as a Crown Castle employee, your employment and the responsibilities associated with this job likely will transition to an acquiring company in the future. For more information, please visit: https://www.crowncastle.com/strategic-review-results

YOUR COMPANY BENEFITS
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Compensation

The pay range offered for this position is $24.04 - $33.03 per hour. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information
Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Operations