Ascend Learning, Inc.
Client Solutions Supervisor (Personal Services)
Ascend Learning; LLC (http://www.ascendlearning.com/) is a leading provider of technology-based educational, curriculum and assessment solutions for high-growth careers in a range of industries, including healthcare, fitness and wellness, and insurance and financial services. We provide outcomes-based solutions aimed at helping people enter, sustain and succeed in their chosen fields. Ascend employs more than 1,200 employees, with headquarters in Burlington, Mass., and offices in Kansas City metro, Phoenix metro, Minneapolis-St. Paul, Walnut Creek, California, Ann Arbor, Michigan, New York, and the U.K.
The National Healthcareer Association (NHA), a division of Ascend Learning, provides educational institutions and employers the necessary tools for entry level healthcare students and employees to be nationally certified. Our goal is to guide institutions through the preparation and certification of their students, ensuring long-term success in their chosen area of specialty. Our product offering includes national certification examinations and certification preparation resources (http://www.nhanow.com).
Position Description:
Reporting to the NHA Director of Operations, the Client Solutions Supervisor is responsible for supporting company goals by building and guiding the Client Solutions teams' productivity, efficiency and passion for customer care. The Client Solutions Supervisor ensures attention to detail, creative solutions for operational improvements and supports other internal teams by communicating concerns and opportunities to implement new products, or process improvements that will be of value to the client base and add to the growth and profitability of NHA.
The Client Solutions Supervisor also provides strategic cross-functional support in effecting business-critical applications. This position works closely with inter-departmental units and shared services teams on the design, testing, and implementation of new software applications, enhancements to existing software, and the change management program. The Client Solutions Supervisor assists with requirement definition, workflows, forms, reports and metrics as required in support of immediate and strategic business needs.
Duties & Responsibilities:
Required Candidate Experience & Qualifications:
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.
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