Product Support Spec Sr (Sales)
Job Summary
Provide in depth knowledge and support to various internal sales teams. Respond to escalated issues or questionsJob Description
Responsibilities:
Ensure all incoming customer/sales requests are reviewed, resolved or passed to the appropriate group by working collaboratively with the Product Support team. Cross projects when resources are low or projects are running behind schedule.
Assist Product Support Specialists in resolving more complex issues, and crosses. Report findings/concerns to the Product Support Manager (PSM).
Oversee cross projects and review work for Quality Department before sending to the PSM for final review. Review any incorrectly crossed items with the Product Support Specialist that crossed it, in a positive mentoring manner.
Provide focus on Web updates. Write/update product attributes.
Utilize, upload or delete data in master data file.
Facilitate and/or participate in divisional meetings in the absence of the PSM.
Required Experience:
Education
High school diploma or equivalent.
Work Experience
At least 2 years as a Product Support Specialist or similar role in healthcare organization.
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Preferred Qualifications:
Bachelor's degree.
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position:
$25.25 - $35.25 HourlyThe actual salary will vary based on applicant's location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.
Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
