Team Lead, Quality Customer Relations (Finance)

Team Lead, Quality Customer Relations

Requisition ID 2025-16824

Posting Date 19 hours ago (6/24/2025 10:33 PM)

Job Location(s) Bloomington IN United States

Job Locations US-IN-Bloomington

Shift Type 1st shift

Position Type Full Time

Company Cook Medical LLC

Category Quality

Overview

The Customer Relations Team Lead manages day-to-day operations and provides leadership and direction to the Customer Relations team. The Team Lead is also involved in coordination of projects, such as recall activitie s, as the need occurs.

Responsibilities

• Ensure all product complaints and field actions are dealt with efficiently and in accordance with relevant internal and external procedures and/or regulations.
• Manage day-to-day operations (including allocation of workload) and provide leadership and direction to the Customer Relations team.
• Drive all assigned Customer Relations projects and ensure they are managed in a structured fashion and completed in compliance with the relevant procedures.
• Maintain a proactive approach to Cook's Quality system to meet the changing needs of the business.
• Work closely with other Cook companies and distribution partners to ensure that all necessary processes are in place to deal with Customer Relations issues.
• Managing customer relations support to other departments within Cook Medical and other Cook companies.
• Trending and analysis of key Quality Metrics, including providing internal and external feedback to management.
• Ability to comply with the Cook Code of Conduct, Company Values, Competencies, and Company Compliance requirements.
• Identify and evaluate efficiencies through improved processes internally and externally.
• Provide leadership and direction concerning employee relations.
• Review team members' performance.
• Conduct interviews with potential new team members and work on new hire orientation schedule.
• Facilitate an encouraging work environment.
• Ability to own/participate in global projects.
• Proven ability to work cross-functionally with other departments throughout the organization.
• Represent area in internal and external audits.
• Other duties as assigned by leadership.

Qualifications

• Bachelor's degree in a related field or experience of such kind and amount as to provide a comparable background.
• 7+ years prior relevent experience.
• 5+ years leadership experience.
• Must work and interact effectively and professionally with and for others throughout various levels of the global organization.
• Good technical background including technical writing skills desirable.
• Excellent knowledge of computer software packages and Microsoft Office including Excel desirable.
• Strong customer focus.
• Knowledge of a GMP regulated environment and experience in a similar role desirable.
• Previous experience in dealing with Complaints and Quality Systems desirable
• Ability to communicate effectively on an individual and group basis.
• Excellent organizational and prioritization skills with good attention to detail.

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"We are proud to be an equal employment opportunity employer for minorities, women, protected veterans, disabled individuals, and any other protected class."

Cook will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state/province and local law.