EDF Trading North America, LLC
Lead Help Desk (Administrative)
Company Description
EDF North America
EDF Trading North America is a major participant in wholesale energy markets. We operate in every market and provide coast to coast coverage of financial and physical products in power, natural gas and NGLs, environmental products and financial crude oil products. We provide our customers with products and services that deliver access to markets, optimize their energy portfolio, hedge risk and manage assets. EDF Trading operates throughout the value chain in the North American wholesale power markets and we are one of the leading wholesale natural gas marketers. Additionally, we provide environmental, congestion management and value added derivative products. With extensive pipeline agreements, we can manage natural gas offtakes, deliveries, capacities and supply anywhere across the continent. For EDF Energy Services we provide wholesale fuel supply and structured products for its extensive base of electricity and natural gas customers including gas-fired power plants, large scale commercial and industrial retail consumers and retail energy aggregators.
EDF Energy Services is our customer-facing operation providing integrated energy management services to commercial and industrial, power generation, and retail supply customers. Taking into account a customer's entire energy portfolio, solutions are structured to provide competitive market pricing and to optimize energy usage and generation assets. We offer a complete suite of services to energy-intensive retail customers, from energy supply and hedging to on-site generation management and demand response. And we provide wholesale market access and ISO interface services to a broad network of retail energy providers with footprints across the deregulated markets. For power generation customers, we provide energy management services that encompass fuel supply, scheduling, dispatch, market analysis and risk management all within a single contract. Focused on service, we created a digital integrated platform and customer interface that allows transparent views into energy portfolios and invoices, market prices, analytics and weather.
EDF Trading North America and EDF Energy Services are part of the EDF Group, a global leader in low-carbon energies.
Job Summary
The Lead Help Desk Associate is primarily responsible for second level and beyond end user support for computer, application, system, device, access and hardware issues.
Responsibilities