Business Operations Analyst (Information Technology)
JOB SUMMARY:
The Business Analyst role is provide project, technical, process and testing support to Operations. They will work with subjects matter experts and other staff to analyze processes and systems, then determine needs to translate into business requirements. Objectives include ensuring that systems and applications are being fully utilized to achieve operational efficiency and to ensure a positive customer experience. Another objective is to drive continuous improvement initiatives to successful conclusions to enhance operational efficiency and effectiveness while supporting organizational goals. The Business Analyst will work with associates, leaders, business partners, application vendors, and IT to achieve this end. The Business Analyst will also proactively manage small to medium projects, while being assigned to Program/Project Managers to help execute tasks on larger projects. .
QUALIFICATIONS:
- BS in financial field of study
- 3-5 years bank operations experience, gaining thorough knowledge and understanding of bank processes and associated technology utilized
- Excellent oral and written communication skills.
- Excellent interpersonal skills.
- Proven ability to lead small to medium projects, and exerting influence with no direct reporting relationships
- Ability to work independently.
- Ability to analyze each process within the department to determine its value (risk/reward) and to identify improved efficiencies.
- Must be proficient in PC functions including MS Word, Excel, PowerPoint, Outlook and all bank related systems with the ability to learn other computer systems/programs quickly. Familiarity with one diagramming tool such as Visio/Smart draw is desirable.
- Available to work overtime as necessary to meet the primary objectives of the job.
ESSENTIAL JOB FUNCTIONS:
- Works with Line of Business leaders, management and teammates to identify and document business needs and objectives, current operational procedures and issues. Translate these to a variety of documents including flow diagrams, requirement documents, scope diagram, mapping documents and other documents as directed.
- Provides technical assistance in identifying, evaluating, and developing systems and procedures. Writes and maintains functional specifications for new or modified business systems. Consults and coordinates with systems analysts and developers to design and develop automated business applications or interfaces.
- Develops, coordinates, and implements plans to test business and functional processes during system development and quality assurance testing. Consults with business unit management and personnel to obtain additional information during system development and evaluate alternatives.
- Directs and coordinates work of others to develop, test, install, and modify programs. Tracks and documents changes to functional and business specifications. Creates or assists others in the writing of user documentation, instructions, and procedures. Monitors and documents post-implementation problems and revision requests. Prepares time and cost estimates for completing projects.
- Work with Project/Program manager assigned to on large bank projects, executing on project tasks – including M&A activities
- Create effective and understandable reports to monitor activities, and work closely with other areas to coordinate development and automate whenever possible to eliminate touches, duplication and redundancy.
- Stays up to date on industry changes and creates an open environment that fosters idea generation and innovation.
- Responsible for the timely and accurate completion of projects affecting the Operations division.
- Participates in company-wide committees to help influence strategic decisions.
- Assists with other areas of Operations as needed.
- Adheres to the highest legal and ethical standards applicable to our industry while observing both the spirit and letter of all government regulations, laws and bank policies
Supervisory Responsibilities
This job has no supervisory responsibilities.
Operations
- Ensure adherence to AML/BSA requirements, audit procedures, dual control, security, Business Continuity, and all other regulated banking requirements. Completes assigned Compliance Training.
- Responsible for reviewing and adhering to bank operational procedures and controls while communicating updates to associates.
- Follow instructions and responds to management direction to help resolve more difficult customer objections, and solves problems in a timely and positive manner to retain the customer relationship.
- Adhere to Seacoast Bank's Code of Conduct.
- Follow all safety and security procedures.
Core Competencies
- Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
- Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
- Ensures Accountability: Holding self and others accountable to meet commitments.
- Tech Savvy: Anticipating and adopting innovations in business-building digital and technology applications.
- Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds and may be required to stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Administration
