World Class Hotels & French Elegance Sofitel offers contemporary hotels and resorts adapted to today's more demanding and more versatile consumers who expect and appreciate beauty, quality and excellence. Whether situated in the heart of a major city like Paris, London, New York or Beijing, or nestled away in a country landscape in Morocco, Egypt, Fiji Islands or Thailand, each Sofitel property offers a genuine experience of the French " art de vivre".Sofitel and its Ambassadors link the world with French Elegance across a collection of unique addresses offering their guests and partners a personalized service enriched with emotion, performance and a passion for Excellence
Assistant Front Office Manager
At Sofitel Washington D.C. Lafayette Square, our financial operations thrive with the commitment of Ambassadors and Leaders who model our values of Guest Passion, Respect, Integrity, Teamwork, Spirit of Conquest and Sustainable Performance. Showcase your leadership and interpersonal strengths as Assistant Front Office Manager to maximize the Rooms Operations and ensure an exceptional guest journey.
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:
Assist the Director of Front Office in all aspects of the department and ensure service standards are followed
Provides support for Reception, Operator Service, Concierge and Guest Services in the daily operational
duties for these areas
Consistently offer professional, friendly and engaging service
Ensure proper staffing and scheduling of all Front Office Ambassadors in accordance to productivity guidelines
Assist with bi-weekly payroll
Participate and lead the hotel upgrade program
Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift
and areas of operation
Train Front Office Ambassadors and Supervisor in all front office aspects
Assist guests regarding hotel facilities in an informative and helpful way
Assist and follow up with any guest inconvenience
Review processes and procedures, looking for area of opportunity and putting in place improvement plan
Work with Director of Front Office on action plan to increase employee engagement
Follow departmental policies, procedures and service standards
Follow all safety policies
Flexible work schedule, including morning, evening and some overnight
Other duties as assigned
Your experience and skills include:
Previous leadership experience in a similar role required
A minimum of one year's Front Office management experience required
Previous experience with a Property Management system required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline preferred
Strong interpersonal and problem solving abilities
Highly responsible and reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Visa Requirements: Must be legally authorized to work in the United States.
Your team and working environment:
Opportunity to work with a diverse group, representative of over 20 countries worldwide
Experienced group of individuals to train and hone innate skills and abilities
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality. To join our Group, please visit https://careers.accor.com/