SageNet
Dispatch Scheduler (Administrative)
SageNet is a managed network and cybersecurity services firm. Our relationship-driven approach and holistic Connect-Manage-Protect process set us apart. We deliver creative solutions built-on best-of-breed technology and with built-in cybersecurity, backed by world-class service and support.
SageNet operates three US-based 24/7 NOCs/SOCs, a National Logistics Center, and a nationwide field service organization. We are proud to manage communications at more than 160,000 locations for our loyal, long-term customer base.
Summary
This position is responsible for all pending dispatch tickets created by the (CTS) Customer Technical Support Team. The Dispatch Scheduler will work closely with all CTS agents as well as all vendors to ensure all required call detail is thoroughly communicated to all parties involved. This will include coordination with the selected technician to ensure the appropriate parts / material are on hand to resolve the issue. Dispatch Scheduler will be responsible for ticket reconciliation to ensure that all ETAs are accurate and met in a timely manner.
Responsibilities
Qualifications
Working Conditions/Physical Requirements