Spa Manager (Project Management)
Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Spa Manager.
We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today – we're waiting to hear from you!
Job Responsibilities
As a Spa Manager, you will directly supervise associates in the Spa Providers Department while carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Your specific duties in this role will include:
• Ensure all Owner directed initiatives, perspectives and programs are implemented, followed and supported.
• Promote retail sales of all spa products.
• Monitor industry trends and develop and institute new menu of services of the Spa and Salon.
• Maintain proper staffing levels to maximize revenue goals.
• Monitor customer service by speaking with guests, reviewing written guest satisfaction surveys and observing associates.
• Observe performance of associates to ensure adherence to policies and established operating procedures.
• Maintain current/active list of NYS licenses and registrations for all spa providers, keeping up to date of state and local licensing laws and regulations.
• Assist in planning and coordinating special spa events.
• Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings.
• Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, maintaining department budget, processing department payroll and handling any accounting and purchasing functions.
• Maintain up to date records and files.
• Provide information pertaining to hours and available services of the Spa and hotel, i.e. restaurant, lounge, room service.
• Ensure the cleanliness of the offices, dispensaries, color mixing room, treatment rooms, back bar, salon and surrounding areas.
Job Requirements
We are looking for a self-motivated Spa Manager with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication and interpersonal skills as well as the ability to establish rapport with guests and colleagues.
Specific qualifications for the role include:
• 1 to 3 year's related experience and/or training; Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Knowledge in Microsoft Office and Outlook programs
Benefits
As a Spa Manager with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It's the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.
Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.
• Compensation: $20.00 - $28.00 based on experience
• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities
Behaviors
Required- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Enthusiastic: Shows intense and eager enjoyment and interest
- Team Player: Works well as a member of a group
Motivations
Required- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
