Customer Service Representative - Accredo - Remote, KS (Finance)
*Must live near McPherson, KS, and work from the branch the 1st Wednesday of each month d/t licensure of the nursing branch.*
Accredo is seeking a Customer Service Representative (CSR) to join our fast-paced Central Nursing Team. This role supports non-clinical functions and administrative tasks that contribute to exceptional customer service and operational efficiency.
As a first point of contact, the CSR independently assists internal and external clients by researching information, resolving non-clinical issues, and ensuring timely responses. This position requires strong communication, attention to detail, and the ability to manage multiple priorities in a dynamic environment.
RESPONSIBILITIES:
- Collaborate with Nurse Managers, field staff, and patients to complete assignments and support patient care.
- Communicate with various departments and prescribers via fax, email, instant messaging, and phone.
- Monitor personal and shared nursing mailboxes, prioritizing tasks based on urgency.
- Use Excel to manage and analyze multiple documents to determine task priorities.
- Respond promptly to inquiries regarding nursing referrals, patient schedules, and general assistance.
- Utilize pharmacy and scheduling systems to document and coordinate home infusion visits.
- Facilitate patient document submissions using DocuSign.
- Proactively communicate with nurse management and patients to ensure smooth operations.
- Investigate and resolve issues using critical thinking and problem-solving skills.
- Accurately enter data into appropriate systems.
- Demonstrate a proactive work ethic and adaptability in a virtual training and management environment.
QUALIFICATIONS:
- High school diploma or GED required.
- 5+ years of customer service experience.
- Proficiency in Microsoft Office Suite, especially Excel and Outlook.
- Exceptional attention to detail.
- Strong written and verbal communication skills.
- Ability to thrive in a dynamic environment, learn quickly, and make independent decisions.
- Professional maturity, flexibility, and multitasking ability.
PREFERRED ATTRIBUTES:
- Experience in healthcare or pharmacy customer service.
- Familiarity with scheduling systems and document management tools.
- Ability to work independently with minimal supervision.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
