IT Specialist (Legal)
It's fun to work at a company where people truly believe in what they are doing!
Job Description:
Job Description
EPIQ is seeking a qualified candidate for the position of Technical Support Specialist. The Technical Specialist will provide overall technical support services within our client location.
Services include, but are not exclusive to: audio visual support, hardware support and asset management, support for desktop applications and mobile devices. They will work with other technical staff to install and image new PC's, notebooks, and other PC hardware. They should have a good understanding of mobile devices from both a troubleshooting, management and connectivity perspective. The ideal candidate must be able to follow instructions, be reliable, dependable, professional, and detail oriented. Successful candidates will have excellent customer service skills and demonstrate a "can do" attitude and philosophy. This position requires a team player mentality, ability to deliver on service commitments timely, and communication skills both with our internal team and our client staff!
Responsibilities and Essential Functions:
- Provide support for technical requests and flex services with a "can do" attitude and philosophy
- Maintain a positive team-player mentality
- Field incoming support requests from end users via telephone, email and service desk system queue in a courteous and timely manner
- Accurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc.
- Assist with conference room support for technology, including video conferences
- Assist with managing the hardware inventory, monitor and distribute
- Assist in troubleshooting problems with computers, printers, phones and other peripherals
- Deliver on service commitments in a timely and accurate manner
- Invest proper effort and QC approach to deliver highest quality work and service
- Comply with EPIQ's standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook
Required Characteristics and Credentials:
- High School Diploma or equivalent
- Minimum of 1 year professional level work experience
- Previous experience in a client service oriented field preferred
- Proven experience as an IT coordinator or similar role
- Solid understanding of IT systems and applications
- Knowledge of best practices in regards to IT security
- Ability to lift or move 40 lbs. or greater
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100 lbs.
- Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
- Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)
- Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc.
- Excellent organizational skills
- Strong initiative required; ability to work independently with minimal direct supervision #LI-CJ1
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
