Communications Tech 1 (Maintenance)
Internal Job Title (Job Code Description): Communications Tech 1
External Job Title: Communications Tech
Job Code: B1016
Department: Technical
Reports to: Tech Operations Lead or Manager
Location: Iowa
Company: Long Lines
Position Type: Full Time
FLSA Status: Non-Exempt
Grade Level/Salary Range:
EEO Code: Technician
Supervises Others: No
Purpose:
Provide customer support and maintenance to broadband customers in their homes and businesses. This position will also splice fiber cables and cut terminals for new construction.
Job Requirements
Experience:
· 1-2 years of CATV or other relevant technical/electronic experience.
Essential Knowledge, Skills, and Abilities:
· Able to troubleshoot and repair customer products/services using knowledge of plant distribution and customer equipment operation.
· Able to locate and mark underground services utilizing test equipment, prints, and data base mapping software.
· Splice and repair fiber.
· Knowledge and experience working with electronics, DC power, and fiber optic equipment.
· Able to properly operate small hand tools, power tools, and test equipment.
· Able to work independently and plan to complete projects.
· Strong computer skills in Word and Excel
· Able to accurately measure distances using tapes or other measuring devices.
· Able to differentiate between different sizes and colors of wires/cables.
· Ability to work in tight spaces including attics, crawl spaces, cabinets, utility closets, and telco rooms.
· Knowledge of and ability to comply with all OSHA, FCC, NEC, and local ordinances.
Education:
- High school diploma or GED equivalent
Licensing/Certifications:
· Valid and clean driver's license
Essential Functions:
· Install, disconnect, connect, upgrade, downgrade, make changes, troubleshoot and repair customer provided services at residential and commercial locations.
· Maintain broadband system by testing to locate trouble, opening cable to replace or repair defective sections and closing or sealing cable.
· Splices cable to protector devices and central office main distribution frame and splices drop cable to the central office cable system.
· Educate customers in the services being provided and the proper use of equipment, propose solutions, and describes advantages of and sells additional services.
· Maintain an appropriate and professional image of the company through appearance, demeanor, driving habits, and interactions with customers.
· Perform other duties as assigned.
Working Conditions:
· Lift and carry up to 75 pounds
· Walk over all types of terrain in all kinds of weather while carrying tools and equipment including ladders
· Kneeling, crouching, crawling, twisting, pulling, bending, pushing, reaching above head
· Work indoors in poorly ventilated areas such as attics during extreme heat
· Exposure to dust, dirt, noise, insects
· On-call schedules every 3 weeks
· Work schedules may adjust based on business need
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
