Customer Service Lead (Finance)

TransCore (TRN), a subsidiary of ST Engineering, is a seeking full-time Customer Service Lead to join our Toll-By-Plate department in Harrisburg, Pennsylvania.

Job Summary: The Customer Service Lead position will provide assistance with various revenue collection efforts within the Toll By Plate Department in our Customer Service Center. This is a full time position working Monday through Friday, as scheduled between 7:30a and 6:00p.

Essential Duties and Responsibilities include but are not limited to the following:

• Compile data for revenue collection efforts
• Research individuals/companies with multiple accounts that aggregately have a significant outstanding balance
• Assist the Financial Analysts with compliance and fraudulent account maintenance tasks
• Work with the Toll Enforcement Supervisors and Staff as needed, including processing appeals, performing image review, handling inbound telephone calls, and administering payment plans.

Education:

• High school diploma required

Required Skills & Qualifications:

• Strong communication skills
• Research ability
• Excellent attention to detail
• Regular attendance
• Proficiency with Excel and Word software

Desired Skills:

• Ability to manage multiple priorities and easily adapt to change
• Look for ways to improve effectiveness by implementing new ideas and more efficient approaches
• Work on projects as an individual or part of a team
• Ability to work independently with minimal supervision