IT Change Manager (Project Management)
Vericast is a premier marketing solutions company that accelerates profitable revenue growth for the 70,000 businesses it serves directly by influencing consumer purchasing and transaction behavior at scale while engaging with over 120 million households daily. Its major business units, Valassis, Harland Clarke, RetailMeNot, and QuickPivot are recognized as leading providers of incentives, advertising, marketing services, transaction solutions, customer data and cross-channel campaign management, and intelligent media delivery that create millions of customer touch points annually for their clients. For more information, visit http://www.vericast.com or follow Vericast on LinkedIn.
JOB SUMMARY
A Process Manager reviews existing hardware and software used to conduct business activities and ensures that they are performing in an optimal way through analysis, system modification, and analytics.
KEY DUTIES/RESPONSIBILITIES
- Assigned smaller projects. 15%
- May be responsible for assisting with the completion of a phase of a more complex project. Requires instruction and guidance on larger or more complex projects. 15%
- Regularly provides guidance to and assists in training of less experienced personnel. 15%
- Generally works under deadlines. 15%
- Has expert understanding of the operations of an IT organization. 10%
- May be responsible for leading cross-functional teams. 10%
- Proficient in developing process and technical documentation. 10%
- Communicates directly with internal and external customers. 10%
EDUCATION
- Bachelor's degree or equivalent work experience.
EXPERIENCE
- 3+ Years with Bachelor's degree or 9+ years' work experience
- Manage and execute ITSM process manager roles
- Perform data aggregation, validation and analysis.
- Organize analytical results into presentation format.
- Perform end-to-end validation, peer review and cross checks.
- Provide ad-hoc data analysis & support business functions.
- SAS programming to process data.
KNOWLEDGE/SKILLS/ABILITIES
- Above average proofreading/checking skills.
- Must be well organized and detail oriented.
- Excellent oral and written communication skills.
COMMUNICATION AND CONTACTS
Communicate effectively with fellow team members, business partners, peers and management.
Excellent written and oral communications skills
DECISION MAKING
A Process Manager reviews existing hardware and software used to conduct business activities and ensures that they are performing in an optimal way through analysis, system modification, and analytics.
OTHER
Security Sensitive Position. Supervisory Responsibilities: None
Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. In addition, Vericast will provide reasonable accommodations for qualified individuals with disabilities by contacting our recruiting coordinator,, Julia Mattox at .
EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
