AMMA Investment Group LLC
Delivery Dispatch Agent (Finance)
Keeping track of all patient orders on log
Calling every patient who has ordered to confirm addresses, special instructions, and payment method
Reviewing orders with patients before the drivers pick up the orders
Providing excellent customer service, answering questions, and handling complaints from patients
Ensuring drivers have scheduled lunch breaks between routes
Working along side of Call Center agents to ensure orders are being taken properly and cancellations/complaints are being communicated to drivers
Other duties as assigned.
QUALIFICATIONS *
Must be at least 21 years old.
Familiarity with using navigation systems.
Familiarity with routing.
Previous experience as a dispatcher.
Previous management experience is preferred.
Great multitasking skills.
Ability to manage high-stress situations and to be flexible and adaptable when a situation requires it.
Proper employment documentation and authorized to work in the US.
*The above requirements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, and this job description may be amended at any time. Required experience, training, or educational requirements shall be as indicated or as deemed acceptable by Harvest management.