Lands End Inc
Contact Center Analytics Intern (Hybrid - combination on-site & remote) (Administrative)
At Lands' End, we are on a mission to create a more comfortable world. We care about our employees, our community and our planet. People are the heart of our company, and our doors are open to everyone. We are committed to creating a welcoming, safe and inclusive environment for all. Our strength in work and life comes from the combination of our experiences, backgrounds and talents. It's what we do as people that makes Lands' End a great place to work.
As an intern, you will join over 5,000 talented individuals who are leaders, critical thinkers, accountable, curious, flexible and results-minded all driving toward the same goal - to delight customers and drive sales through multiple channels. Our 12-week, summer Internship program gives you the freedom and flexibility to work in a location that is most comfortable and productive for you. In addition, you will join a diverse group of individuals from a variety of colleges, universities and areas of study.
Some highlights of our internship program include:
Twelve-week program: May 23 – August 12
Paid Internship: $18/hr
Location: Onsite, Hybrid and Remote options
Computer equipment shipped directly to you
Summer Hours: Work ends on Fridays at 1pm
Team building and networking activities
Group projects and career-building workshops
Leadership and cross-functional learning opportunities
Assigned mentor focused on your growth and development
Senior leader speaker series
Lands' End merchandise 50% discount
Our internship program is designed with future leaders in mind and serves as a pipeline for top talent. Participants in our program receive one-on-one mentorship while working alongside seasoned business systems and analytics professionals. As a Contact Center Analyst, you will identify customers' needs, conceptualize new ideas and provide recommendations for a more user-friendly customer experience while making it easier for customers to self-serve. Work with the knowledge team to analyze interactions, develop more robust knowledge solutions and processes to aid both internal and external users. Identify optimization opportunities and new technology to improve the customer experience, decrease contacts or improve efficiency.
Successful candidates should possess the following knowledge, skills and abilities:
• Flexible and adaptable to changing environment and needs
• Strong interpersonal skills
• Strong written and verbal communication
• Initiative and follow up
• Excellent Excel skills, building out spreadsheets
• Understanding of statistics
• Adept at comprehending technology and application
• Project management
Degree Considerations: Business Analytics or Systems, Finance, Statistics, Project Management or other related field
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Call Center