Erie Insurance
Commercial Audit Specialist (Finance)
Customer Service Division
Department of Position: Policy Processing Ops Dept
Work from:
At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.
Position Summary
Under moderate supervision, reviews results of self-reporting, telephone and physical premium audits and communicates changes to underwriting staff and Agents.
Duties and Responsibilities
Develops and applies basic underwriting knowledge of the commercial policies that are subject to audit.
Maintains knowledge of the various manual rules and/or state laws regarding premium audit. Maintains and applies a basic understanding of the rates and premiums for each line of business, data entry formats and procedures used by the section.
Reviews basic audits. Verifies accuracy of figures and reviews notations by auditor. Reviews classification changes recommended by the auditor to determine if code changes are appropriate. Communicates classification changes to underwriters and Agents or requests approval to change classifications.
Completes premium audits using financial records submitted by Policyholders.
Reviews financial records submitted to dispute the results of a premium audit. Revises audit if needed and communicates the decision to underwriters, Agents and Policyholders.
Communicates with underwriters and Agents regarding unknown or changed exposures on risks evaluated by the auditor.
Communicates premium audit information to auditors, Agents and Policyholders by telephone and e-mail.
Communicates with Audit Service Companies by telephone and e-mail with questions on audits.
Processes audits and endorsements based on established guidelines set by general management in the division.
Acts as a liaison to Underwriting, Office of the President, Collections, State Bureaus, and State Insurance Departments on premium audit issues and answer audit-related complaints.
Assists the section supervisor with various projects.
Competencies
Ability To Learn And Follow Procedures
Ability to Manage Complexity
Decision Making
Detail Orientation
Developing And Maintaining Relationships
Flexibility/Adaptability
Information Management Skills
Interpersonal Communication
Job-Specific Knowledge
Oral Communication
Planning And Organizing
Problem Analysis
Service Orientation
Time Management
Arithmetic Computation
Numerical Reasoning
Qualifications
High school diploma, or GED, required. Two years of experience with commercial insurance, or equivalent, required. Rating experience preferred. Accounting-related experience preferred. Basic knowledge of e-mail, spreadsheet, word-processing software and mainframe systems required. Passing score on LOMASelect tests required. Willingness to enroll in Insurance/Technology courses required.
Physical Requirements
Lifting 0-20 lbs; Occasional (<20>
Lifting 20-50 lbs; Occasional (<20>
Lifting Over 50 lbs; Occasional (<20>
Driving; Rarely
Pushing/Pulling; Occasional (<20>
Manual Keying/Data Entry; Frequent (50-80%)
Climbing; Rarely
Nearest Major Market: Erie
Job Segment: Underwriter, Mainframe, Insurance, Technology