HILLSBOROUGH CO AVIATION AUTHORITY

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221044.Senior Manager of Airport Operations Center (Transportation)



SENIOR MANAGER OF AIRPORT OPERATIONS CENTER

GENERAL DESCRIPTION

Under the general direction of the Director of Airfield Operations and Emergency Management, the Senior Manager of Airport Operations Center is responsible for overseeing the Authority's 24/7/365 Airport Operations Center (AOC), which serves as the central hub for all airport operations. This role involves proactive management and leadership of key airport systems, including customer processing and movement, emergency management functions, fire suppression detection, and radio and telephone communications supporting critical systems such as elevators, escalators, and shuttles.  This position coordinates directly with the Tampa Airport Police Department, who leads the 911 Public Safety (Police, Fire, EMS) communications within the operations center but does not directly supervise the public safety dispatchers.  The Senior Manager position is responsible for managing an AOC Operations Manager and a team of approximately 20 dispatchers on rotating shifts. This position will lead the growth of the AOC to an integrated operations center involving multiple stakeholders and additional monitoring and communication technologies to support the continued growth and innovative technologies to support the organization into the future.

Requires availability for emergency call-in and emergency response for EOC activations.

SUPERVISES OTHERS: YES

 FLSA STATUS: EXEMPT

ESSENTIAL FUNCTIONS 

·         Responsible for their subordinate employee's welfare and care, individual training in the conduct of their duties and mentoring.

·         Reviews subordinates work performance, conducts open and honest performance check-ins, appraisals, initiates corrective action or discipline as necessary.

·         Ensures subordinates meet authority standards in personal appearance, maintains and accounts for equipment as instructed.

·         Manages, plans, and provides direction to the Airport Operations Center.

·         Coordinates assignments for the Airport Operations Center, assigns staff to ensure adequate coverage, monitors activities to ensure the proper staffing and coordinates backup support for contingency actions.

·         Determines funding requirements, develops and manages the Airport Operations Center's annual operating budget, and monitors the status of allocated funds and controls expenses.

·         Plans for future needs and benchmarks operational processes against other airports to ensure best practices are always in place.

·         Coordinates with internal divisions and external agencies/departments to ensure an efficient flow of communications and services.

·         Establishes, Interprets, explains, and ensures compliance with program requirements, regulations, and procedures.

·         Regular and reliable attendance is required as an essential function of the position.

 

This list is not intended to be all-inclusive, and you may not be responsible for every item listed. The employer reserves the right to assign additional functions and responsibilities as necessary.

REQUIRED FOR ALL HCAA JOBS

  • In the event of an emergency or disaster that impacts the Hillsborough County Aviation Authority (HCAA), an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department or the HCAA Emergency Operations Center (EOC). Such assignments may be before, during, or after the emergency/disaster.
  • Complies with all HCAA Policies, Procedures, and Standards.

QUALIFICATIONS

·         Bachelor's Degree in Public or Business Administration, Airport Management or a related field.

·         Five (5) years of experience managing operations at a large or medium hub airport.

·         Three (3) years of supervisory experience.

·         Or equivalent combination of education, training, and experience.

·         Must possess a valid Florida Driver License.

PREFERRED QUALIFICATIONS

·         CJIS/FDLE regulatory experience or other regulatory agency coordination, engagement, and accountability.

·         FAA Part 139 regulatory experience or security related experience

·         Certified Member (CM), AAE (Accredited Airport Executive), or related credentials for telecommunications or public safety.

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KNOWLEDGE, SKILLS, AND ABILITIES

  • Knowledge of Federal Aviation Administration (FAA) and Transportation Security Administration (TSA) regulations governing airport operations.
  • Knowledge of emergency response procedures and ability to develop and implement emergency plans.
  • Knowledge of airport operations, maintenance, and other airport-related activities
  • Knowledge of federal, state, and local rules and regulations pertaining to airport operations and security.
  • Knowledge of best practices in customer service, enhancing the passenger experience and operational efficiency at the airport.

·         Ability to communicate effectively orally and in writing.  

·         Ability to establish and maintain effective working relationships with others within and outside the Authority.  

·         Ability to handle restricted, sensitive, and confidential information.  

·         Ability to provide outstanding customer service, serve the public, and represent the Authority with courtesy and professionalism.  

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PHYSICAL ABILITIES

·         Occasional standing & walking.   

·         Continuous sitting.   

·         Occasional lifting up to 50 Ibs or more.   

·         Occasional bending, stooping, pushing, pulling & dragging.   

·         Continuous typing.    

·         Occasional use of car/light truck. 

  

The Aviation Authority-Tampa International Airport provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership, or non-membership in an employee organization, or based on personal favoritism or other non-merit factors.

The Aviation Authority-Tampa International Airport welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision to grant reasonable accommodation requests will be made case-by-case.

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