Federal Reserve Bank (FRB)
IT Production Support Analyst (Finance)
Working at the Federal Reserve Bank of New York positions you at the center of the financial world with a unique perspective on national and international markets and economies. You will work in an environment with a diverse group of experienced professionals to foster and support the safety, soundness, and vitality of our economic and financial systems.
The Bank believes in work flexibility to balance the demands of work and life while also connecting and collaborating with our colleagues in person. Employees can expect to be in the office a couple of days per week as needed for meetings and team collaboration and should live within a commutable distance.
What we do:
Enterprise Support (ES) Consolidates accountability for all technology support services across the Bank.
Coordinate with National IT on matters of shared infrastructure, system processes and end-user technologies across the System to ensure seamless delivery and support. Collaborate with Enterprise Platforms and Capabilities (EPC) and Enterprise Architect (EA) to achieve standard infrastructure capabilities/products, infrastructure engineering, provision and deployment of infrastructure components. Oversee infrastructure and operations support processes to ensure stability and continuous improvement of the production environments. Manage full life cycle of End-User technology. Cultivate and maintain excellent relationships with service providers and vendors.
Outcomes will include modified support model for agile delivery and cloud adoption. On-demand infrastructure provisioning to support rapid application change and infrastructure scaling using agile and programmable infrastructure. Improved speed and flexibility by becoming more nimble and better leveraging vendors. Scalable, flexible workplace technologies and efficient change practices adapt to the nature of work being performed, driving greater asset use and productivity.
You will report to the IT Support Manager.
Your role as IT Production Support Analyst:
Perform Level 1 remediation tasks to address production issues with minimal supervision according to procedures or guidance from other application support staff.
Triage issues for Markets applications to facilitate the rapid resolution of issues to enable application availability
Perform timely execution of start and end of day system tasks. Provide proof of completed tasks by completing Operator checklists.
Perform intra-day application monitoring using application consoles, tools/utilities and checklists.
Provide immediate notification of any issues to the Technology management and support staffs. Assist problem resolution and or escalation to the responsible staff unit.
Create JIRA problem log entries and updates timely
Perform timely processing of file import/export tasks, e.g. Microsoft OFAC updates. External firm submissions.
Facilitate Turret voice recording playback requests and recertification on behalf of Markets business lines.
Perform checklists for intraday Treasury application monitoring and possibly start of day health checks.
Participate in weekend testing as required including production deployments, business continuity tests and validation testing on Sundays after National IT change window.
Perform test execution in support of application regression and performance testing.
Security Administration – perform access management support tasks including review and collation of re-certification documentation, daily validation tasks, fulfilling Audit/Compliance information requests
Update working procedures as required
Occasional work on other shifts (e.g. early morning shift or late evening shift and very rarely night shift)
What we are looking for:
Experience supporting enterprise-class applications
Solid hands-on experience with distributed system technologies such as Oracle, WebSphere, LDAP, UNIX server platforms, or similar technical disciplines and a working knowledge of network communications and protocols
Strong aptitude for understanding the relationship between technical and business processes/requirements
Solid understanding of the Windows environment from the end user perspective.
Proficient in the Microsoft Outlook, SharePoint, Word, Excel
Strong troubleshooting skills to identify and remediate issues
Ability to identify application problems from monitoring, health checks and application performance and escalate to the proper support teams
Knowledge of SWIFT message types and structure a plus
Knowledge of monitoring tools (e.g. Splunk, Dynatrace) and familiarity with cloud technology is a plus
Ability to work collaboratively in a team environment with technical and business stakeholders
Working knowledge of Agile methodologies and practices
Familiarity with cloud technologies
Touchstone Behaviors set clear expectations for leading with impact at every stage of our careers and aspire to achieve in our continued growth and development.
Communicate Authentically: Empathetically engage one another with direct and transparent dialogue and listening. Actively discuss viewpoints with respect and compassion in a timely and candid manner, taking into account verbal and nonverbal cues. Ask questions, learn from each other, and share information widely to move the Bank's work forward.
Collaborate Inclusively: Inspire a diverse and inclusive environment that empowers others to contribute meaningfully. Intentionally bring a diverse set of people together to achieve positive business results.
Drive Progress: Grow and adapt to changing priorities in the Bank. Experiment with new concepts and take appropriate risk to drive innovation. Remain curious and action oriented, navigating through ambiguity and uncertainty to drive outcomes.
Develop Others: Equitably champion, mentor, and develop others to grow professionally. Demonstrate vulnerability and empathy to create a trusted environment.
Take Ownership: Establish an environment of action and excellence by holding self and others accountable to execute to the highest standard.
Benefits:
Our organization offers benefits that are the best fit for you at every stage of your career:
Fully paid Pension plan and 401k with Generous Match
Comprehensive Insurance Plans (Medical, Dental and Vision including Flexible Spending Accounts and HSA)
Subsidized Public Transportation Program
Tuition Assistance Program
Onsite Fitness & Wellness Center
And more
Please note that the position requires access to confidential supervisory information and/or FOMC information, which is limited to "Protected Individuals" as defined in the U.S. federal immigration law. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, and U.S. permanent residents who either are not yet eligible to apply for naturalization or who have applied for naturalization within the requisite timeframe. Candidates who are permanent residents may be eligible for the information access required for this position if they sign a declaration of intent to become a U.S. citizen and pursue a path to citizenship and meet other eligibility requirements.
In addition, all candidates must undergo an enhanced background check, comply with all applicable information handling rules, and will be tested for all controlled substances prohibited by federal law, to include marijuana.
This position requires access to certain sensitive information and is therefore limited to individuals who are U.S. Citizens or lawful permanent resident aliens and who must undergo a separate background screening.
The Federal Reserve Bank of New York is committed to a diverse workforce and to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.
The successful candidate must be fully vaccinated against COVID-19, and receive a booster shot within 30 days of being eligible to do so, unless the Bank grants an exemption based on a medical condition or sincerely held religious belief.
This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.