Emerson Electric Co
Customer Care Manager (Project Management)
Emerson, a Fortune 500 company with $15.3 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.
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Summary:
Reporting to the Director of North America Customer Care, COE, The Customer Service Manager is responsible for leading the North American ISV Customer Care group of 15 employees at the Clay Rd Center of Excellence. The incumbent will oversee the successful execution of order entry, order management and resolution to our customers for MRO/KOB 3 orders. Additionally, the incumbent will be the key interface between our plants and sales channels for orders.
Essential Job Functions:
Team Management:
Managing Orders:
Status Updates:
Change Order Management:
Minimal Job Qualifications:
Competencies:
No calls or agencies please. Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.