Fairbanks Scales Inc.
Area Service Manager (Finance)
Essential Job Duties:
Utilize the work order system to plan, assign, and direct work of Service Technicians
Ensure accurate and timely reporting of customer account activities
Handle service contracts, direct support services and warranty issues
Maintain customer and business records of all local service activities
Resolve customer issues and equipment problems, utilizing engineering, manufacturing, and other teams as needed
Maintain service and installation manuals
Help define and achieve goals for the department
Conduct service department meetings
Ensure strict adherence to all company policies and procedures and government safety regulations
Oversee the scheduling and training of field service representatives to improve skills and abilities
Develop methods, guidelines, and policies to facilitate efficient service delivery
Handle accidents and develop plans to prevent reoccurrence
Assure service team follows up with customers
Adhere to and uphold all Fairbanks Scales policies and procedures