Patient Account Representative (Healthcare)
Goddard Health Center is the ambulatory care facility on the Norman campus providing primary care services to students, faculty, staff and dependents. We provide in-house medical laboratory and x-ray services, have a physical therapy department and full-service pharmacy.
Position Information:
Under general supervision, may participate in any or all aspects of the patient processing and accounts receivable functions of the organization including billing, charge entry, collection, account creation and maintenance, scheduling, follow-up, coding, payment posting, and credit balance resolution. May reconcile daily system receivables reports. May balance monthly transactions and provide summaries to department administration.
Essential Duties:
- Reviews patient information. Enters patient identification and demographic information to billing system.
- Reviews source documents to determine if sufficient data is present for processing. Transcribes and/or verifies data from source documents in order to enter to the system.
- Maintains records of charges, payments, and third party charges.
- Answers patient's questions. May receive patient payments and/or issue payment receipts. Initiates contact with patient and/or third party carriers if there is a delay in responding to statements or claims.
- Record CPT and ICD-9 codes on billing forms and claims.
- May process incoming/outgoing mail. May receive incoming calls and resolve issues. Contacts insurance carriers regarding non-payment and/or improper payment of claims. Reviews denials. Communicates with patients, and others regarding billing operations and funds.
- Posts receipts to proper patient accounts. Posts denials. Compare batch proofs and source documents for accuracy.
- Assists with reviewing and balancing transaction reports. Prepares billing statements as needed.
- Reviews daily billing and accounts receivable reports. Prepares refund check requests.
- Performs various duties as needed to successfully fulfill the function of the position and to aid in the smooth operation of the facility.
Required Education: High School Diploma or GED, AND:
- 18 months experience in Medical Billing, Medical Collections, and Medical Billing Systems (IDX or other billing system).
Skills:
- Knowledge of medical terminology and billing
- Strong analytical and problem-solving skills
- Excellent organizational skills
- Effective communication skills
- Exceptional customer service skills
- Working knowledge of Microsoft Office Suite (Outlook, Excel, and Word)
- Excellent interpersonal skills
- Ability to work independently and as a team player
- Ability to complete tasks in an efficient and timely manner
- Must be detail oriented for accuracy of data and information
- Ability to multitask, be organized, and self-motivated
- Ability to work in stressful situations
- Ability to communicate verbally and in writing
Certifications:
- None
Advertised Physical Requirements:
- Sit for prolonged periods.
- Communicate effectively and listen.
- Engage in repetitive motion.
- Use of computer and telephone.
- May be required to bend, lift, stoop, carry, stand and reach.
Department Preferences:
- Experience in outpatient medical clinic.
- Insurance claims and reimbursements
Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.
Why You Belong at the University of Oklahoma: The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!
Equal Employment Opportunity Statement: The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.
