Director, Project Management & Business Analysis (Information Technology)

WHO WE ARE
Empowering Connections, Inspiring Possibility

SageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet's people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.

The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.

What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners, and communities. The company believes that by creating, discovering, and nurturing these trusted connections, SageNet enhances the world that connects us all.

With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation's largest retail, financial, healthcare, utilities and energy organizations. SageNet manages communications for more than 430,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto and Washington, D.C.

WHAT YOU'LL DO

We seek an experienced, hands-on leader to be our Director of Project Management and Business Analysis. This role combines strategic oversight with practical implementation, requiring someone who can both establish frameworks and personally execute critical initiatives. The ideal candidate will have extensive experience in project management, business analysis, and process development, with the ability to build these functions from the ground up in our small but growing team. This position is crucial for enhancing operational efficiency and ensuring the successful delivery of technology initiatives that drive business value.

Major duties and responsibilities:

• Hands-On Leadership and Implementation:
  • Personally lead critical projects and business analysis initiatives while establishing the foundation for scalable project management practices
  • Actively participate in requirements gathering, project planning, and execution, not just oversight
  • Develop and implement PMO and business analysis frameworks, methodologies, and tools that can grow with the organization
  • Roll up your sleeves to establish processes before delegating, ensuring a firsthand understanding of challenges
• Project and Portfolio Management:
  • Lead by example in managing key projects within the portfolio while overseeing the broader project landscape
  • Establish practical project management methodologies tailored to our small team environment
  • Perform hands-on business analysis for strategic initiatives, developing requirements documentation and process flows
  • Create and implement project prioritization frameworks to maximize business value with limited resources
• Process Development and Optimization:
  • Personally develop and document a right-sized Software Development Life Cycle (SDLC) methodology
  • Create streamlined project management and business analysis processes that minimize overhead while ensuring quality
  • Develop pragmatic vendor management processes, including selection criteria, evaluation frameworks, and performance monitoring
  • Establish efficient partner engagement models to ensure effective collaboration and value delivery
  • Implement and personally lead software acquisition processes from needs assessment through implementation
• Business Analysis Leadership:
  • Conduct and lead complex business analysis activities, including requirements elicitation, documentation, and validation
  • Develop business analysis standards, templates, and methodologies for the organization
  • Bridge the gap between business stakeholders and technical teams by translating business needs into functional requirements
  • Model best practices in stakeholder management and requirements development
• Vendor, Partner, and Software Management:
  • Take an active role in evaluating, selecting, and implementing software solutions
  • Personally manage key vendor and partner relationships to ensure optimal value delivery
  • Lead software license optimization efforts to maximize ROI and ensure compliance
• Team Development:
  • Build project management and business analysis capabilities through both direct leadership and mentoring
  • Foster a collaborative, hands-on culture where all team members, including directors, contribute directly to deliverables
  • Serve as both leader and practitioner, providing guidance while working alongside the team
• Performance Monitoring and Improvement:
  • Establish and track practical, value-focused KPIs for projects and business analysis activities
  • Develop and deliver executive-level reporting on project status and business outcomes
  • Continuously identify opportunities for process improvement based on direct project experience
• Change Management and Communication:
  • Lead by example in stakeholder communication and change management activities
  • Develop and personally deliver communications that align internal stakeholders with key initiatives
  • Actively manage resistance to change through direct engagement and leadership

WHO YOU ARE
Key Qualifications

• Bachelor's or Master's degree in Information Technology, Computer Science, Business Administration, or a related field
• 10+ years of hands-on experience in project management and business analysis, with at least 5 years in leadership roles
• Strong track record of personally implementing and optimizing project management and business analysis practices
• Demonstrated ability to both establish frameworks and processes while actively executing within them
• PMP (Project Management Professional) certification required; additional certifications in business analysis (e.g., CBAP, PMI-PBA) or Agile methodologies highly desirable
• Proven experience developing and implementing right-sized SDLC, project management, and business analysis methodologies
• Exceptional communication and interpersonal skills, with the ability to influence and build relationships at all levels
• Extensive experience in requirements elicitation, documentation, and management
• Strong analytical and problem-solving skills with a demonstrated ability to make data-driven decisions
• Experience with financial management, budgeting, and procurement in an IT context

Working Philosophy

• Working Director Mindset: You understand that in a small team, everyone, including directors, must contribute directly to deliverables
• Builder Mentality: You're excited about establishing processes and capabilities from the ground up before focusing on pure management
• Practical Approach: You value effectiveness over perfection and can right-size methodologies to fit organizational needs
• Lead by Example: You're willing to demonstrate best practices through your own work before expecting others to follow

WHERE YOU'LL WORK

Enjoy the flexibility of our hybrid work model.  Our business casual working environment fosters collaboration and productivity.

• Ability to work in a fast-paced environment and manage multiple priorities
• Positive mindset, fearless to ask questions, and push against the status quo
• Ability to drive projects to completion on time
• Strong desire to work in a collaborative team-driven environment where everyone contributes directly to outcomes

PHYSICAL REQUIREMENTS

• Be able to sit and/or stand for long periods of time without problem
• Extensive use of fingers and hands for typing
• Extensive use of eyes to be able to analyze documents electronically and physically for long periods of time

CLASSIFICATION*: Salaried/Exempt
POSITION TYPE: Fulltime
TRAVEL REQUIREMENTS: Occasional Domestic Travel (10-15%)
DIRECT REPORTS:  No Direct Reports
SAFETY SENSITIVE:  No

Ready to join a team that values trusted connections? Apply now!

Equal Opportunity Employer Statement
SageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As a federal contractor, SageNet complies with Section 503 of the Rehabilitation Act and VEVRAA, including nondiscrimination, outreach, and recordkeeping obligations. SageNet does not engage in race-, sex-, or gender-based affirmative action under Executive Order 11246, as those requirements were rescinded effective April 21, 2025. Reasonable accommodations are available as required by law.

Employment and Security Notice
Employment with SageNet is at-will and may be ended by either party at any time, with or without cause or notice. Job descriptions may be modified at any time. All employees must complete Security Awareness Training and follow SageNet's Information Security Policy to protect company and customer data.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Information Technology