Federal Reserve Bank (FRB)
End User Services Architect I - Remote Option (Finance)
Job Summary:
Provides senior level architecture, design, administration and technical support for a centralized, remotely managed messaging and collaboration environment architected to support mission critical services for 20,000 users. The environment supports an integrated desktop collaboration suite for accessing email, chat, conferencing and third-party social networking capabilities, and is architected to support 99.9% availability from a customer perspective on a 24x7 basis, with automatic failover and no single points of failure. The environment also encompasses major integration points with other collaborative products such as SharePoint, Microsoft Office, Active Directory and wireless handheld devices and backend infrastructure. Administration and support skills are required for one or more of the following tools: Exchange, Outlook, Skype for Business, Airwatch, BlackBerry, Cisco Video Conferencing, Cisco IronPort and or ZIx.
This job may be specific to one or more of these areas:
Communication and Collaboration:
Microsoft Exchange
Microsoft Skype for Business
Microsoft SharePoint
Cisco IronPort Email Security
Zix Email Encryption
Wireless:
AirWatch Mobile Device Management
BlackBerry Enterprise Mobility
Video Conferencing:
Cisco Telepresence System
Principal Duties and Responsibilities:
Essential Duties:
Supports the EUS's ongoing objectives of enhancing the Federal Reserve System's usage of messaging and collaboration technologies to support business needs while delivering reliable and secure services.
Provides advanced support, (administration, maintenance, monitoring, backup, and contingency), for one or more of the messaging and collaboration technologies.
Assumes project management responsibilities for enterprise-scale messaging and collaboration initiatives.
Obtains a thorough understanding of collaboration product functionality via interaction with EUS technical staff, formal education with the product, and hands on testing and implementation.
Investigates new technologies that offer opportunities to enhance and improve the EUS's messaging and collaboration product portfolio.
Provides input to management to help assess and plan future direction in the System collaboration infrastructure.
Identifies improvement opportunities spanning service delivery, user experience, security, etc.
Interfaces with management, developers, service desk staff and end users throughout the System while providing problem and change management support, and periodically interacts with third party vendors.
Performs all tasks and duties in a manner that supports the Bank's objective to produce error free work and to provide high quality customer service. Must meet or exceed the service and quality performance standards and or objectives for the assigned function.
Fulfills job duties and responsibilities in conformance with sound safety practices.
Performs other related duties as assigned.
Subordinates:
None.
Scope Measurements:
None
EUS staff - approximately 45 members
End users - approximately 20,000