Operations Manager (Project Management)

Pensacola Beach Properties aims to attract, hire, and cultivate the area's best talent!
Pensacola Beach Properties, established in 2009, provides vacation rental owners with high-quality property management, we provide guests with unforgettable vacation experiences, and we provide our employees with rewarding careers. We are an exciting, growing, fun, and fast-paced vacation rental company that manages properties across the panhandle of Florida!
Pensacola Beach Properties is a faith-based company. Our company motto is "Because you Matter." We respect and appreciate all people. Our mission is to "Steward all people and properties entrusted to us with integrity and excellence." Our core values are Be Respectful, Be Excellent, Be Accountable, and Be a Leader. Be REAL!
Job Overview:
We are looking for an experienced manager to lead a small team in a geographically concentrated area within Pensacola Beach, FL. Your team will include Assistant Property Managers and Property Inspectors. You will create the workload plan for your team and have clear goals and assignments for yourself daily, and you will be rewarded for your team's performance. We use some of the industry's best systems to plan, coordinate, and task manage. We provide company vehicles for use while you work, and we also pay mileage if a company vehicle is not available to you. We strive for a healthy work life balance, this position requires weekend and holiday shifts as well as evening on-call as the dispatcher or responder according to the schedule. You will work in a fun and lively atmosphere. The culture at Pensacola Beach Properties is what we are most proud of!
Job Responsibilities:
Manage your team: time, attendance, performance and learning.Manage team schedules. Based on needs of the business.Manage on-call schedule for team to ensure guests needing after hours assistance are taken care of. Dispatching and RespondingManage vendor schedules. Calls, schedules and follow-up.Maintain high cleaning and maintenance standards. Manages cleaners' performance verbal and written.Handle escalated issues with guests. Focus on de-escalation and resolving issues.Create plans to keep the properties in excellent shape. Performs QC inspections, Property Improvement Plans, Clear and Concise communication.Maintain an average review score of 4.65 or higher Maintain a happy, tenured, and motivated team. Reduce team member turnover through mentoring, teaching and accountability. This is essential to your success.Take advantage of every opportunity to WTG (Wow the Guest). Special occasions and milestones to be celebrated.Retain property owners by maintaining the property to the standards of the property owner expectations. Goal is 10% or less.Manage your territory in accordance with budgeted requirements. Works directly with Director of Operations or General Manager for budgeting need