Cognizant Technology Solutions
Service Design Architect (Managed Services) (Finance)
What impact will you have in this role?
This key role is part of a team who hold responsibility for ensuring that clients Transition into Managed Services with a clearly defined scope. For our customers to be successfully transitioned between Professional Service Teams and Global Managed Service operations, Service Design is a pivotal element within an overarching process and "one customer journey" model.
This challenging 3-dimensional role requires working closely with each client, Cognizant Microsoft Business Group (MBG) project and Managed Services teams. Each will have their own demands and expectations. Your communication and coordinating skills will ensure that onboarding outcomes are both defined and achievable. Furthermore, you will need to capture each customer success criteria whilst working within MBG capabilities.
Other key elements for this role entail producing professional and detailed design documents, scoping achievable onboarding timelines, solutioning service design in a manner which ensures key go-live milestones can be met and working within the MBG Service Acceptance Board framework.
What will you be doing day-to-day?
All employees must act in accordance with New Signature's corporate security standards
ABOUT THE COGNIZANT MICROSOFT BUSINESS GROUP (MBG)
The Cognizant Microsoft Business Group (MBG) has a singular purpose-advancing your cloud modernization journey with focus, simplicity and scale. The Microsoft Business Group is an end-to-end Microsoft-centric cloud solutions and managed services provider that leverages extensive experience and IP to deliver constant innovation and business value, powered by the Microsoft Cloud platform. We are designed to reflect how you think about cloud transformation from a platform native perspective. Our dedicated experts and trusted blueprint deliver your digital difference through the Microsoft Cloud: Azure, Microsoft 365 and Dynamics 365. We turn digital potential into real business performance at speed.
Who We Are
We are the destination employer for Microsoft-committed professionals, providing depth of specialization and differentiated career paths. We have authentic conversations, build connections and grow careers while centering ourselves around our employees. We are a global team of certified consultants across all relevant technologies, coupled with cloud focused advisory consultants. With our supercharged talent, we are the world's best Microsoft partner. We prioritize investing and expanding.
EQUAL EMPLOYMENT OPPORTUNITY
As a Global Cloud Transformation Consultancy business, the Cognizant Microsoft Business Group (MBG) understands diversity and inclusion in the workplace brings benefits to our customers, our business and most importantly, our people. We are committed to being an inclusive employer and we provide equal employment opportunities to all employees and applicants for employment.
The Cognizant Microsoft Business Group (MBG) prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other factors protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including all aspects of the recruiting and employment life-cycle at Cognizant Microsoft Business Group (MBG).