Dematic Corp.
Technical Support Engineer 2 (Engineering)
Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 6,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.
Headquartered in Atlanta, Georgia, Dematic is a member of KION Group, a global leader in industrial trucks, related services and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally and a leading provider of warehouse automation.
Job Family Responsibilities:
Provides assistance in routine product support to customers remotely via telephone, e-mail, and fax and documents accordingly. Provides assistance with on-site and in-house troubleshooting for routine products and other related products to customers. Assists in active programs to increase customer satisfaction. Assists in disseminating routine product knowledge. Provides assists in recommending routine product needs of the customer to product design group. Assists in coordinating new product introductions as they relate to product support.
Key Responsibilities:
Performs basic tasks and functions for professional field of work. Seeks advice and guidance on non-routine or problem areas from others. Identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
Education:
Typically BS/BA in related discipline or advanced degree, where required. Certification may be required in some areas.
Knowledge and Experience:
Demonstrates a basic knowledge of professional principles and skills. Effectively uses fundamental concepts, practices, and procedures of particular area of specialization. Typically up to 2 years of successful experience in related field and successful demonstration of Key Responsibilities and Knowledge as presented above. Advanced degree MAY be substituted for experience, where applicable.
Key Working Relationships:
Contacts are primarily with immediate manager and others in the group.
Minimum Education: Bachelor's degree in Computer Science, Math, Electrical Engineering, Computer Engineering, Technology or a substantially equivalent field.
Responsibilities:
Manage lifecycle of client issues by creating, responding, troubleshooting, communicating, and resolving product related Incidents and Problems
Install, configure, optimize and maintain OS, software and databases
Provide on-call, and on-site support when required, to resolve issues or assist with system migrations, upgrades, deployments or after hours support.
Create and maintain scripts used for troubleshooting, repair and maintenance actions
Designs and contributes to SOPs, tools and knowledge base articles.
Troubleshoot java code, identify bugs, and prepare patches and hot fixes.
Minimum Experience:
1-4 years Java development experience (or education)
Proven experience meeting deadlines
Demonstration of previous independent project work
1-4 years of SQL database experience (or education)
Skills:
J2EE foundation
Unix/Linux system administration and scripting (preferred)
Networking
MS Windows Server (2003, 2008 or 2012) administration (preferred)
Tomcat Web Servers (preferred)
Knowledge of warehouse operations a plus