Culinary Services Lead (Food Service Leader), Patient Meal Services - University Hospital (1777) (Food Services)
Join the #1 hospital in Wisconsin! We are seeking a Culinary Services Lead to: - Observe and ensure that all operations are running on time and according to proper procedures. - Provide exemplary customer service while working with patients, visitors, and other staff members. - Follow all UW Health guidelines and policies regarding food safety and sanitation as applicable to work area. - Train and orient new staff. - Act as an effective leader for the Culinary Services Department and the organization. Education: Minimum - High School Diploma or equivalent. Preferred - Associates Degree in Culinary, Hospitality, or Nutrition. Work Experience: Minimum - Three (3) years food service, hospitality, or customer service experience. Preferred - Six (6) months leadership experience. Licenses and Certifications: Minimum - SERV Safe Certification required within 6 months of obtaining position. Required Skills, Knowledge, and Abilities: - Excellent customer service skills - courteous, positive, and sensitive to customer and patient needs. - Customer and patient focused. Must have the mindset that the customer or patient always comes first. - Willing to go the extra mile to help guests, customers, and other staff. - Must be able to work in a constantly changing environment and rapidly adapt to organizational and departmental change. - Willingness to work other positions when needed by the operation. - Ability to problem solve, make decisions, and work independently. - Communicates effectively by sending, receiving and responding to information ensuring high level of customer satisfaction. - Excellent verbal and written communication skills including understanding of English language. - Ability to work in a team and foster an environment of helping others. - Ability to perform simple to complex math calculations. - Willing to be a role model for other staff on customer service practices and proper procedures. - Able to effectively work in all areas in the department, each with varying job duties. - Able to delegate and communicate assertively without being rude or discourteous with staff. - Flexibility – willing to work in different areas in the department other than what is scheduled based on operational need. Physical Requirements: Medium: Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds. W ork Schedule: This is a full-time, 40 hours per week position scheduled to work Tuesday through Saturday from 12:30 pm to 9:00 pm. Holidays may be required. Hours may vary based on the needs of the department. University Hospital in Madison is a Magnet®-designated facility that's ranked Wisconsin's #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers. Learn more about this opening UW Hospital and Clinics benefits UW Health values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.