Volunteer Services Program Manager - RUHS (Finance)
The County of Riverside seeks to fill a Volunteer Services Program Manager position to support the Riverside University Health System - Medical Center, for their location in Moreno Valley, CA.
Schedule: 5/40, Monday - Friday
The Volunteer Services Program Manager will be responsible for, but not limited to, planning, managing, coordinating, and evaluating individuals who participate in the Volunteer Services Program (VSP) and the Clinical Observation Program. The incumbent will also be responsible for overseeing and managing the daily operations of the RUHS Gift Shop including inventory management, staff supervision, customer service, and merchandising. The incumbent will direct subordinates and/or participate in the recruitment, screening, placement, orientation, and evaluations of volunteers. The incumbent will also manage the application process for the Clinical Observation Program which provides individuals the opportunity to observe healthcare professionals in a real-world healthcare setting. The Volunteer Services Program Manager will manage three direct reports overseeing retail operations; act as a liaison between the department and a wide variety of community groups including auxiliaries and advisory boards; monitor and track volunteer service hours which may include public relations programs; attend meetings and panels with departmental administration for evaluation of volunteer service programs.
The most competitive applicants will have strong knowledge of public relations, community services and extensive experience in supervising and managing volunteer service programs within a nonprofit or public agency, preferably within a hospital or healthcare setting. Applicants with experience in Salesforce or a Customer Relationship Management (CRM) system are highly encouraged to apply.
Meet the Team!
The Riverside University Health System is here for you when you or someone you love is in need of help to achieve and maintain a life of whole health wellness and recovery. Can you see yourself here?
jfc:4 3919951• Plans, directs, and evaluates a departmental volunteer services program in accordance with departmental goals and objectives, services and needs.
• Develops, implements, and coordinates operational policies and procedures in accordance with legal and financial regulations.
• Provides ongoing evaluation and coordination of agency utilization of volunteer services to determine effectiveness and impact of the program, and initiates and confers with departmental administration regarding appropriate changes.
• Advises departmental administrative staff of existing volunteer programs and confers with them to determine the need for new volunteer programs and services; develops, promotes, and implements new volunteer programs.
• Serves as a liaison between paid staff and volunteers, and meets with line supervisors to determine the type and level of volunteer service needs, and to resolve problems.
• Directly or through subordinate staff recruits, screens, selects, orients, and places volunteers in assignments after matching their interests and qualifications with agency needs.
• May perform criminal and DMV background checks; refers qualified candidates to department divisions requesting help; utilizes established sources of volunteers and develops new sources.
• Develops and implements any necessary formal training for volunteers and ensures that informal or on-the-job training is provided by paid staff or volunteers; develops and implements formal in-service training for paid staff which enables them to work with and supervise individual volunteers more effectively and efficiently.
• Determines volunteer duty parameters and designs job descriptions for each volunteer assignment; establishes procedures to evaluate the effectiveness of individual volunteer's performance.
• Directly supervises volunteer staff assigned to support the volunteer services program.
• Acts in a liaison capacity between the department and auxiliaries, advisory boards, and a wide variety of community groups to promote and cultivate interest in the volunteer program and department-wide objectives.
• Coordinates volunteer activities with similar programs in other County, State, and federal agencies, and private organizations in the community.
• Creates an understanding and encourages participation in the volunteer services program and overall departmental goals by preparing and distributing newsletters, brochures, and other promotional materials, preparing press and publicity releases and working with the media, planning exhibits, and making presentations to schools, churches, and clubs.
• Directs employee selection, assignment, and performance evaluation functions for the Volunteer Services Program; provides technical guidance and assistance to other personnel participating in departmental volunteer services.
• Directs the maintenance of personnel records and statistics concerning volunteers.
• Prepares a variety of written materials, pamphlets, brochures, and statistical reports concerning volunteer services.
• Prepares and submits the volunteer services program budget and supervises the review of expenditures and maintenance of budgetary controls including the present and future needs for supplies and equipment.
• Maintains and distributes, as necessary, records of donations received from the public.
• Coordinates student volunteer programs by providing criteria for selection, assignment, and supervision of volunteers, keeping records and giving feedback to the high schools and colleges.
• Writes letters of reference and verifies hours worked for insurance coverage and income tax purposes; arranges for appropriate recognition of volunteer efforts through letters of appreciation, certificates of award, award ceremonies, etc.
• Periodically consults with departmental personnel and conducts re-orientations to promote the efficient utilization of volunteers.
• Plans and implements volunteer workshops; attends conventions, workshops, and meetings relating to volunteer programs.
• Keeps abreast of trends and legislation relating to volunteerism; reassigns and counsels volunteers, if problems arise; prepares manuals, handbooks, and other written materials needed to operate the volunteer program. Experience: Five years of experience in a community or volunteer organization with at least one year in a supervisory and/or administrative capacity. (Graduation from an accredited college or university, preferably with a major in one of the behavioral sciences, administration, community relations, or a related field, may substitute for all but the one year of required administrative and/or supervisory experience on the basis of 30 semester or 45 quarter units equaling one year of full-time experience.)
Required: One year of the required qualifying experience must have been in a supervisory capacity overseeing technical-level staff.
Knowledge of: The functional responsibilities of a volunteer program including principles of volunteer services and general management and an understanding of the role of volunteers in relation to paid staff; the principles and techniques of program planning, implementation, and administration, including budgetary practices and control; the principles and practices of personnel management and supervision; community, civic, academic, and social organizations, and other sources of volunteer help; media resources available for publicity campaigns and how to effectively use them; the general principles of training.
Ability to: Plan, organize, evaluate, and direct a volunteer program by defining program goals, evaluating progress, and implementing improvements, as needed; interview, select, and place volunteers according to program needs, previous experience, interest, skills, and time availability to provide useful services; schedule, train, supervise and evaluate other personnel; effectively communicate both orally and in writing to individuals and groups; establish rapport with and maintain cooperative, productive working relationships with staff, volunteers, groups, and the media; establish and maintain necessary records and controls, prepare reports and correspondence; design creative formats for exhibits, publicity brochures, and promotional materials; arouse and sustain the interest of the community in volunteerism. What's Next?
This recruitment is open to ALL applicants.
Other Requirements
License: Possession of a valid California Driver's License may be required. The incumbent may be required to attend and support community outreach and engagement events at any time throughout the County of Riverside.
Additional Information:
Contact Christopher Recinos at crecinos@rivco.org with any questions regarding this recruitment.
